Project Manager Customer Service

OSVALDO ALICEA-RODRIGUEZ

*** **** ****** ******, ********* Pennsylvania, PA 18102 H: 484-***-**** C: 484-***-**** *******.*.*********@***.***

PROFESSIONAL SUMMARY

My main goal is to make a strong lasting career out of something I enjoy doing. I am a hard working person. I am a leader with a go get it personality. I am always willing to try something new if it will help make me a better person or help further my career. I work hard to achieve goals and show my employer that they did not make a mistake by hiring me. I am looking to climb the ladder of success all the way to the top and willing to work hard. Bilingual-speaking Account Specialist in Healthcare with transportation and logistics background.

SKILLS

Project Manager Team leader Customer Service Scheduling Organized

Fast learner

Strong leadership abilities Strong client relations

Inventory management Fast learner

Deadline-driven CPR certified

Shipping and receiving Production line management Quality assurance training Multi-line phone talent

WORK HISTORY

Account Specialist, Navigator Healthcare Solutions, 04/2006 to Current

RR Donnelley – Breinigsville, PA

I have worked through implementation, to trade show mishaps, to daily account functions for many Healthcare accounts.

I communicated effectively with multiple departments to process and ship orders within their SLA time. Answer E-mail in a timely matter

Communicate with Sales and Client directly.

I oversee outgoing shipping activities to ensure order fulfillment accuracy .Complete other duties as assigned by manager.

Earned excellent marks on performance reviews, with citation for excellence in area including work volume, accuracy, and quality, ability to learn and master new concepts, p.

Achieved a 100% on-time shipment rate.

Coordinated with freight forwarders to expedite international shipments. Work directly with IT Team to implement new business.

Trained staff on material handling processes to reduce shipping times.

Moved freight, stock and other materials to and from storage and production areas and loading docks. Operated PC and RF-based computer systems with a high level of accuracy.

Used item numbers to properly stock warehouse.

Produced monthly reports using advanced Excel spreadsheet functions.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Supervisor, 03/2001 to 08/2007

ABX Air – Allentown, PA

Supervise 265 employees, scheduling, pay roll, and training. Supervisor skills, communication skills.

Conducted orientation sessions and organized on-the-job training for new hires. Alternated training methods if the expected improvements were not reached.

Managed all exempt employee coaching, training and performance improvement actions. Trained new hires to perform cross-training exercises with experienced workers.

Successfully managed production activities so all orders were shipped on time.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction. Managed documentation of and training on production procedures and work instructions.

Verified that all process control parameters were being documented and followed at all times. Maintained and communicated daily productivity and shipment reports for all departments. Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

Implemented performance, quality and efficiency measures to achieve aggressive production goals.

EDUCATION

GED: June 2000

Glenmont Job Corp - Glenmont, NY

ADDITIONAL INFORMATION

Honors & Awards have gotten 5 unsung Hero award for - prompt assistance picking and over-knighting an urgent customers request at last minute, changing order quantity and over- knighting, making our customers happy and satisfied at all time.

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