Customer Service Sales Consultant

EDITH SCHLEY

Harlingen, TX *****

956-***-**** - ad3eyb@r.postjobfree.com

PROFESSIONAL SUMMARY

Collaborative Lead Sales Associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with 12 years of extensive experience coordinating sales teams and supporting upper management.

SKILLS

Customer Retention

Process Improvement

Account Servicing

Lead Prospecting

Skilled Multi-tasker

Front Office Operations

Communication

Computer Literacy

Client retention

Networking abilities

Team collaboration

WORK HISTORY

12/2023 to Current Sales Consultant Representative AT&T Wireless – Harlingen

Extensive Customer Service Relations, Administrative Assistant, Problem Solving, Sales Closing

Ensured compliance with all relevant regulations pertaining to sales operations Developed targeted lists and new business opportunities, accelerating sales process to achieve results

Organized store by returning merchandise to proper areas and restocked displays Created successful strategies to develop and expand customer sales Ticketed, arranged and displayed merchandise to promote sales Provided customer service and support to clients regarding their inquiries and complaints

Cleaned shelves, counters and tables to maintain organized store Answered store and merchandise questions and led customers to wanted items Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

08/2020 to 11/2023 Retail Sales Consultant

T-Mobile – Harlingen, TX

Used product knowledge to suggest items to match client needs Performed cashier duties such as ringing up sales, processing payments, and issuing receipts

Processed online orders for delivery or pickup at retail location Provided product knowledge to customers on merchandise features, benefits, and quality

Utilized strong customer service skills to meet and exceed sales goals Handled cash, check, credit and automatic debit card transactions with 100% accuracy

Engaged positively with each customer, providing professional and polite support for sales and service needs.

03/2004 to 08/2020 Lead Retail Sales Consultant

Sprint – Harlingen, TX

Provided training sessions for new employees on sales techniques, procedures Shared product knowledge to suggest merchandise and services to customers Monitored performance of sales team and implemented improved methods to close gaps

Drove sales of company products and services by meeting with customers using strategic and organized approach

Analyzed customer feedback to identify areas for improvement in products and services

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases Delivered quality customer service while cultivating client satisfaction and loyalty Identified opportunities to improve processes related to the sale of products or services.

Managed inventory levels, ensuring optimal stock availability during peak seasons and special promotions.

EDUCATION

05/1990 High School Diploma

Harlingen High School - Harlingen, TX

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