Nancy Pattee

Cell: 260-***-****

Email: ad3ex0@r.postjobfree.com

Business / Operations Management / Administration / Executive Administrative Assistance

Qualifications

Offer a balance of technical proficiency, experience, leadership, initiative, and the ability to interface effectively with all levels of management, personnel, and clientele

Specialized training and extensive experience in Customer Service, Executive Administrative Assistance, Office Supervision / Management, Personnel Training and Supervision, Clerical and Public Relations.

Excellent skills including organization, communication, problem-solving, prioritizing and leadership.

Self-Motivated, reliable, professional, competent and hold high-ethical standards.

Professional Highlights

Scheduling Coordinator / Marketing Director 2/2020- 1/2024

Home Sweet Home Senior Care, Angola, Indiana

Provided outstanding customer service.

Staffed and managed 100 client accounts.

Scheduled and managed >100 staff

Responsible for 24 hr. “Call Phone”

Successfully staffed and managed 3,600 service hours per week.

Proficient in EMR Software

Assistant to Owner / Administrator

Administrative Assistant 9/2019 – 10/2021

Northeastern Center, Kendallville, Indiana

Provided outstanding customer service.

Scheduled and managed all professional staff daily calendars.

Accountable for the quality and timeliness of clerical work to assure efficient customer service to staff, consumers and the public.

Performed Admission Intakes

Verified insurance plans and benefit coverages.

Case Manager 12/2018 – 9/2019

Northeastern Center, Kendallville, Indiana

Provided outstanding customer service.

Provided case management to adult consumers.

Utilized Active Listening Skills

Provided support, and problem- solving skills

Managed finances, and budgets for consumers

Developed Treatment Plans focused on “Consumer Directed” care

Provided skills training for activities of daily living

Responsible for daily documentation on consumer progress, and goal achievements

Worked in collaboration with all team members

Surgery Coordinator / Scheduler 10/2009 – 10/2014

Orthopaedics NorthEast, Fort Wayne, Indiana

Responsible for managing all Physicians / Surgeon’s daily schedules at eleven (11) area hospitals including necessary equipment, implants, hardware, and instruments needed for surgeries.

Responsible for managing all Pain Management Physicians daily procedure schedules.

Managed vendor contacts for hardware, implants and instruments for all representatives – Excel.

Trained all department personnel.

Handled any extra / special projects for improvement of Pre-Surgical Services Department.

Proficient in EMR software

Surgery Coordinator / Executive Assistant / Medical Secretary 06/2003- 06/2006

Orthopaedic and Sports Medicine Associates, Vienna, Virginia

Served as Surgical Coordinator / Executive Assistant / Medical Secretary to Richard L. Gaertner, M.D., Department Chairman of Orthopedics, Reston Hospital Center.

Provided Personal / Executive Assistance to include: Coordinating all surgeries, handling his calendars and weekly schedules.

Assisted in developing excellent professional relationships within the community.

Responsible for correspondence between all Orthopedic Department Physicians.

Handled all front desk duties with strong emphasis on exceptional customer service.

Handled Practice and Patient Billing issues with excellent collection results.

EDUCATION

Graduate: Osbourn High School, Manassas, Virginia

Northern Virginia Community College, Annandale, Virginia / General Studies

Montgomery County Community College, Rockville, Maryland / Psychology

Certified Medical Scribe

CPR Certified

VOLUNTEER WORK

Neighborhood Health Clinic Steuben County United Way Montgomery County Fire & Rescue

Fort Wayne, Indiana Angola, Indiana Rockville, Maryland

Vance County Public Schools Prince William County Schools

Secretary to the Executive Board Class Chaperone, Library Volunteer

Henderson, North Carolina Manassas, Virginia

References available upon request

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