Kenneth Fuselier

Home: 832-***-****

Cell: 832-***-****

ad3evk@r.postjobfree.com

● Diligent, focused, Resilient and detailed-oriented business professional with 11 years of contributions in the hotel security, and collection industry sectors. Equipped with the communications, review and critical thinking,and relationship management skills required to make an immediate contribution as a leader with potential to growth within the

● banking industry.

AREAS OF EXPERTISE

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

PROFESSIONAL EXPERIENCE

● Contractor of USAA provided exceptional service for members, by assisting members with products, such as credit cards, auto loans, personal loans and bank account, that were passed due, or over drawn, with effective resolutions. Chase Auto Finance

- Houston Texas, 1/29/2007 to 12/11/2020

Auto Direct loan closer

Provided exceptional service from office and remotely from home, to chase customers by assisting to convert their chase lease to a loan,and explaining the compliance, according to DMV for their state, to title, and guiding customers to fill out closing documents and forward back to the booking team to pay off existing chase lease

Experience

● Counsel and advise delinquent auto account holders

● Analysis customer financial information to provide solutions for delinquency\

● Set-Up alternative payment plans and programs to meet needs on case by case basis

● Apply and uphold all laws and guidelines of the FDCPA

● Worked closely with the diverse client account base and established successful agreements that brought past due accounts currents

● Successfully collected 88% of outstanding $3 M delinquent dollars Pro Consulting Services Inc., Houston, TX, 2005-2006 Account Representative

Experience :

● Managed and prevented loss of over $1.5 million portfolio for customers.

● Provided effective resolution for small business to corporations by assessing their resources

● Established ongoing business relationships with clients.

● Maintained company’s assigned budget goals

Foley’s, Houston, TX 2001-2005

Collections Representative

Experience

● Managed consumer accounts by utilizing customer service and accurate information to bring accounts current.

● Achieved team goals and individuals goals

● Applied and upheld all laws and guidelines of the FDCPA. Communicated with a diverse client base and successfully retained payments. ADT Security Services, Houston, TX 2000-2001

Sales REPRESENTATIVE

Experience :

● Assigned a territory to assign sell services

● Identified prospects utilizing creative leads generating techniques.

● Maintained productive working relationships with existing customers

● Presented sales presentations and proposals to prospect and constructed final contracts.

● Retained 75% of customers who entered contracts

Omni Houston Hotel, Houston, TX 1999-2000

Director of Security

Experience

● Managed security services

● Ensured each property was properly staffed with security personnel for 24 hour coverage

● Applied corporate policies and procedures

● Responded to and resolved any customer services issues or complaints for total client satisfaction

● Trained and mentored newly hired staff in all work functions, routines, plans and programs for optimum security services

West Galleria and Westin Hotel, Houston, TX 1998-1999 Loss Prevention Supervisor

Contributions:

Responsible for minimizing the financial losses of a hotel operated related to theft, vandalism, accident and injury

Developed ways to detect safety issues and security violations, and to put programs in place to prevent repeat occurrences

Communicated effectively and worked cooperatively with hotel staff, guest and law enforcement personnel

Reduced loss profits from 60% to 30%

United States Army 1982-1995

Parts Clerk and Dispatcher

Contributions:

Ordered a vast amount of equipment and parts

Kept an accurate inventory of parts

Updated manuals on equipment

EDUCATION AND TRAINING

University of Houston, Houston TX, 1985-1986

Radio and TV

Texas College, 1980-1982

Social Science and Liberal Arts

Core Competencies

Project Management

Documentations

Management, Assessing Communications(Written Verbal) Negotiations

Database Administration Presentations

Event Planning Management

Recording Reporting

Planning Scheduling Team Building Leading

Problems Solving

Cost Containment

Revenue

Trainings:

10 Things to Advance Your Career

Career Leverage and Assessment

Writing you Resume

Contributions

Voices for Vets at JP Morgan Chase Bank 2005-Present Job Mission to Employ 100,000 Veterans

Contact this candidate