Customer Service Representative
Resume:
QUANETHIA WALKER
CUSTOMER SERVICE REPRESENTATIVE
Excellent customer service professional experience in both call center and remote setting. Attention to detail in listening to customer’s needs, creating solutions that provide value to the customer. Also, to obtain a position as a customer service representative where my customer service skills can be utilized.
SKILLS
Problem solving
Communication Skills
Listening Skills
Eager to learn and become a product expert.
Go above and beyond.
CONTACT
***************@**********.***
EXPERIENCE
Alorica 04/21-11/23 CSR
Answering high volume calls, customer questions, obtaining, entering, verifying customer data, Technical and warranty support, explaining sales features and more. Building rapport and showing empathy to customers.
Courier Connection 09/20-03/21 CSR Dispatcher
Focus on the transport and delivery of medical documents, records, lab specimens, test results, medical supplies, and medications. Using customer service skills helping customers with orders for medical supplies, labs, lab test. Following up to ensure they received supplies.
North Bay 01/19–03/20 Distribution Supervisor
Helping the team understand performance targets. Safety, Scheduling hours per shift. Coordinating job rotation and cross training. Providing reports and activity updates to management.
Pratt Industries 07/14–01/19 Order Lead Processor
Assist employees with making decisions. Made sure group of employees were doing their job properly in a timely matter and working as a team. Encouraging the team to work together to benefit the company.
EDUCATION:
H.S. DIPLOMA
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