Data Entry Call Center

FELICIA GRESHAM

ad3eui@r.postjobfree.com 404-***-**** Atlanta, GA 30354

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of

customers. Looking for a new role where hard work and dedication will be highly valued.

Skills

© Call Center Operations

e@ Understanding Customer Needs

e Data Entry

Experience

Jolly’s Courier LLC Jonesboro, GA

Customer Service Assistant

09/2022 - Current

Goodwill Of North Ga Atlanta, GA

Production Worker

11/2021 - 06/2022

Mv Transportation Inc. Atlanta, GA

Transportation Driver

11/2018 - 06/2021

Education and Training

UEI Morrow Morrow, GA

Business Office Administration

09/2022

© Honor Roll 2021-3022

© Major in Business

Honor Society Member

Brookshire International Academy

High School Diploma

09/2022

¢ Needs Assessment

© Customer Retention Strategies

Handle all office work setting appointments, scheduling, answering

phones and taking orders.

e Answered incoming calls and provided highest level of

professionalism and knowledgeable service to every customer.

e Analyzed work orders to determine type and quantity of materials

needed for each production batch.

© Sorted product components on work tables to maintain maximum

organization and productivity.

© Picked up clients from specific locations to transport and drop off

at destinations.

© Determined most expedient trip by mapping out driving routes

ahead of time.

© Documented daily mileage, gas and other data.

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