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Customer Service Warehouse Operations

Location:
Cambridge, MA
Posted:
February 06, 2024

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Resume:

Curtis Miller

617-***-**** ad3eug@r.postjobfree.com 58 Winston RD Apartment C Dorchester mass 02124

PROFILE SUMMARY

Hardworking and dedicated individual, certified plumber of 4 months with 14+ years of experience in handling materials, construction, maintenance, and warehousing. Effectively able to maintain safe working environments and optimize space by following prescribed procedures and protocols. A highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem-solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal oriented with an impressive performance record and a well-rounded background. Confident that my skills, determination, work ethic, and positive attitude will prove to be a valuable asset to your organization.

CORE COMPETENCIES

Ability to handle power tools and some maintenance-related machinery.

Friendly, outgoing, and committed to providing top-notch services, with the main goal of superior customer service in mind.

Exceptionally well-versed in implementing and following safety procedures while performing regular work duties.

Proficient in delivering shipments to assigned destinations following set rules and regulations.

Proven record of efficiently performing paperwork associated with picked materials to ensure complete records management.

Proficient in Computer systems, Adobe, and MS Office suite (Word, Excel, PowerPoint).

Strong written and verbal communication effectively for documentation and correspondence.

Experience managing and prioritizing multiple complex projects to tight timelines

Exceptional organization skills with the ability to prioritize and manage multiple tasks simultaneously

SKILLS

Blueprints

Technical Documentation

Construction & Hand Tools

Heavy Machinery Operation

Industrial Cleaning

Repairs & Troubleshooting

Warehouse Operations

Basic concept of fire extinguisher selection and use

Recognize and install of LOTO devices as needed

Cut and install pex with expanding and compressing rings

Cut and install gas piping (black iron)

Repair and replace plumbing piping systems

Install repair and replace lavatory faucets

Identify repair and replace (above grown) DWV components

Installed repair and replace garbage disposals

Install repair and replace most commercial fixtures

Can perform plumbing inspections in residential and commercial settings

•Time Management

•Installation

•Maintenance Planning

•Masonry

•OSHA Standards

•Quality Control

•Woodworking

•Basic concepts of fire Extinguisher selection and

•Use in care of hand tools and power tools euthanized in trade

•Cut and solder copper pipes and fittings

•Install repair and replace water valves

•Install repair and replace toilets

•Inspect clean and clear underground drain system

•Install service repair and replace water heaters (gas and electric)

•Strategic Planning

•Marketing & Sales §

•Public Speaking

•Teamwork

•Customer Service

•Critical Thinking

•Forklift Operator

•Basic concept of OSHA Ladder safety, SDS and Safety

•Installing pipe dope and Teflon tape to pipes and fittings

•Install repair and replace bath and shower valves

•Install repair and replace kitchen faucets

•Install service repair and replaced our old systems

Leadership Development

Adaptability

Presentations

Continuous Improvement

Training & Development

Project Management

Inventory Management

PROFESSIONAL WORK EXPERIENCE

Material Handler picker

ABCAM

11/3/2022-1/20/2023

•Follow safety rules and procedures prepared orders by processing requests and supply orders.

•Maintain facility, cleaning warehouse, office, and upkeep on facility grounds.

•Offload inbound merchandise, verified count and stock number, stacked on pallets, labeled pallets, processed documents, and relocated merchandise to the proper location. Remains current on tracking methods and shipping requirements as needed. Communicate with the support team and implemented the organization's operational guidelines standards and policies Gather reports concentrating on base leveling as well as base closure flags using the standard base supply system.

Material Handler picker 11/6/2021-03/15/2022

Thermo Fishers

•Follow safety rules and procedures prepared orders by processing requests and supply orders.

•Maintain facility, cleaning warehouse, office, and upkeep on facility grounds.

•Offload inbound merchandise, verified count and stock number, stacked on pallets, labeled pallets, processed documents, and relocated merchandise to the proper location. Remains current on tracking methods and shipping requirements as needed. Communicate with the support team and implemented the organization's operational guidelines standards and policies Gather reports concentrating on base leveling as well as base closure flags using the standard base supply system.

Clean Up Crew 05/30/2019 – 07/20/2020

Twin Rivers Technology

•Performed a broad range of maintenance and industrial cleaning services across several factories.

•Planned and led oil and glycerin tank cleaning jobs, sanitizing according to internal policies and regulatory guidelines.

•Directed the full-cycle volatile fatty acids recovery process, ensuring adherence to environmental, health, and safety guidelines.

•Trained, mentored, and guided junior employees and new hires, reinforcing quality and safety standards.

•Drove vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners.

•Received consistently positive guest feedback for room cleanliness and service quality.

Mover 01/12/2018 –03/09/ 2019 College Junks

•Organized and conducted junk removal, full-service moving, and office relocations.

•Moved Packing, procurement & relocation services for Commercial & Residential clients Furniture deconstruction & installation.

•Ensured the provision of a high-standard service, consistently exceeding client expectations.

•Read work orders or received oral instructions to determine work assignments or material or equipment needs.

•Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

•Made inventories & records of the furniture, material, and supplies received for delivery.

Handyman 03/15/2016 – 05/15/2018 Self-Employed

•Provided both interior and exterior installation, repair, and maintenance services (plumbing, electrical, carpentry), developing a loyal client base. Completed tasks per management’s request promptly.

•Read blueprints, diagram schematics, and other specifications to establish the method of installation, work procedures, material, tool, and equipment requirements. Performed thorough inspections and scheduled any repairs necessary.

•Shaped or cut materials to specified measurements, using hand tools, machines, or power saw.

Warehouse Worker/Mover 05/03/2010 – 06/05/2015

Lockin Movers

•Loaded, unpacked, and packed items, disassembled, and assembled furniture for residential and commercial customers.

•Conducted warehouse operations, inspected and inventoried warehoused stock, maintained detailed records.

•Maintained open lines of communication with clients throughout the process, guaranteeing a smooth transition on all moves.

•Stored and organized items in an accessible manner in warehouses, supply rooms, and other relevant areas.

•Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Intern 03/26/2008 – 01/25/2009 Worcester House Authority

•Diligently supported licensed professionals in completing various HVAC installation, repair, and maintenance jobs.

Intern 07/25/2006-05/30/2007 Central MA Septic Services

Performed maintenance and repairs on heavy equipment, facilitated construction and demolition projects (including paving and foundation work) and liaised with clients.

EDUCATION

High School Diploma 2002-2006

Job corps 07/25/2006-1/25/2009

National technical institute 03/25/2022-07/22/2022

LICENSE & CERTIFICATE

Certified Forklift Operator

Pre-Apprenticeship in Facilities Maintenance

Entry Level Plumbing Technician

REFERENCES

Available on request



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