Pharmacy Technician Sales Representative

AFJOL HOSSAIN

*******@*****.*** 347-***-**** www.linkedin.com/in/afjolhossain

WORK EXPERIENCE

New Utrecht Pharmacy – Brooklyn, NY Jun. 2020 – Current Pharmaceutical Sales Representative

● Increase access to specialized medical products across the nation by effectively marketing and distributing compound and specialty pharmaceutical products to healthcare professionals' offices and customers.

● Increase sales by 10% by offering advice on purchases and promoting additional products.

● Connect with existing customers and prospects to discuss business needs and recommend optimal solutions, resulting in a 95% customer satisfaction rate.

New Utrecht Pharmacy – Brooklyn, NY Mar. 2017 – May 2020 Pharmacy Technician

● Achieved a boost in both revenue and customer satisfaction. Resulted in a remarkable 10% revenue upsurge and a notable 15% enhancement in customer satisfaction.

● Assisted over 200 customers per day with a positive attitude and focus on customer satisfaction, resulting in a 95% customer satisfaction rate.

● Maintained a 95% customer satisfaction rate by developing and implementing forward-thinking strategies focused on addressing customer needs and resolving concerns.

Lieb Pharmacy – Brooklyn, NY Jan. 2016 – Feb. 2017 Pharmacy Technician

● Strengthened customer engagement, leading to a notable 20% surge in social media interactions, achieved by employing interactive content.

● Optimized project management procedures, resulting in a remarkable 25% reduction in project delivery time, accomplished by implementing agile methodologies, prioritizing tasks, and efficiently allocating resources.

● Assisted customers with their purchases, located items for them, and helped them join reward programs, resulting in a 95% customer satisfaction rate.

LEADERSHIP ACTIVITIES & INTERNSHIP EXPERIENCE

The Braven Accelerator – New York City, NY Sep. 2023 – Dec. 2023 Fellow

● Developed workforce skills such as leadership, operating and managing, communicating, and networking, working in teams, and problem solving by completing a 14-week leadership and professional development course.

● Designed a career roadmap by outlining 3 specific, short-term goals and identifying possible obstacles, strengths, and support systems to help achieve each goal.

Life Specialty Solutions – Long Island, NY Jun. 2022 – Aug. 2022 Summer Intern

● Accomplished processing over 10,000 data entries with 99% accuracy as measured by internal audits by using Microsoft Excel and Access.

● Accomplished resolving a complex customer issue that had been outstanding for several weeks as measured by customer satisfaction surveys by working with the customer and the appropriate departments to find a solution. EDUCATION

City College of New York – New York City, NY Feb. 2024 Bachelor of Arts in Economics/ Psychology

Midwood High School – Brooklyn, NY Jun. 2019

High School Diploma

SKILLS & INTERESTS TECHNICAL SKILLS

Languages: English, Bengali, Hindi, Urdu,

Technical skills: Prime-RX, Prime-POS, MS Office

Hobbies: Fishing, Camping, Chess

Contact this candidate