Customer Service Los Angeles

ARIEL GRAHAM

*** *. *** ********* ***. Los Angeles, CA 90020

310-***-**** • ************@*****.***

SKILLS AND QUALIFICATIONS

● 20 years of professional, results driven experience in upper management and consulting for successful retail and food service establishments

● Extensive experience training employees with varying levels of experience and knowledge of customer service protocol, resulting in an exemplary track record of developing high performing teams

● Well versed in a variety of retail technology platforms, as well as all Microsoft Office applications

● Experienced in sales data analysis, identifying financial indicators, and comprehensive financial reporting for individual stores and entire regions

● Well equipped for fast-paced high demand environments due to solid multi-tasking and problem solving skills EMPLOYMENT HISTORY

GENERAL MANAGER

CHIMNEY COFFEE AND ROASTERY 2001 - 2022

● HIRE, TRAIN AND DEVELOP STAFF

● MAINTAIN HR STANDARDS AND RECORDS USING BETTERCHAINS

● CREATE SCHEDULE

● OVERSEE KITCHEN AND FRONT OF HOUSE

● MANAGE LABOR AND COGS

● ORDERING ALL PRODUCT

● INSURING A STELLAR CUSTOMER EXPERIENCE

Consultant 2011 to Current

Graham Co LLC. Various Locations

● Assist clients in creating a comprehensive business plan that lays the foundation for realizing short and long term goals

● Provide expert advice on best business practices related to everything from customer service and building a loyal customer base to financial stability and growth

● Train, hire, and develop opening staff that is well versed in the product line as well as competing items

● Identify desirable locations for business establishments that meet the vision and financial requirements of the client Owner/Operator 2006 to 2010

LOT 44 Coffee Los Angeles, CA

● Owned and operated a coffee shop/art gallery specializing in organic coffee by the cup

● Sourced coffee from various roasters from all over the world

● Organized, supported, and hosted community events

● Worked with a curator for Art Walk LA to showcase various art and exhibits for upcoming as well as established artists VP of Operations 2004 to 2006

Steve’s Kona Joe/Mr. Bean’s Coffee Kona, HI

● Developed store concept, policies, procedures, and training manuals for both Steve’s Kona Joe and Mr. Beans Coffee

● Created and executed business plans, budget projections and store design/layout

● Interfaced with banks and prospective investors

● Oversaw build-out, set up vendors, and chose product lines to launch a unique brand

● Hired and trained managers and developed training programs for all employees that allowed them to grow and flourish in the company

District Manager & Corporate Trainer 1995 to 2004

Starbucks Los Angeles, CA

● Responsible for managing up to 20 stores in the greater Los Angeles area and supervising over 250 employees, including management and supervisory personnel

● Prospected and developed talent for all positions from managers to entry-level baristas

● Established goals and implemented innovative action plans that consistently led to all stores meeting or exceeding their performance objectives

● Analyzed financial reports and customer feedback to identify and address trends in district performance

● Identified the individual strengths and weaknesses of each store to enhance productivity and customer satisfaction EDUCATION

University of California, Los Angeles

Master’s Degree in Film, Television, and Theatre

University of California, Santa Cruz

Bachelor of Arts Degree in Theatre Arts

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