Customer Service Representative

Cheryl Turmel

***** ******* ***, ******* *.C. V*V 2R9

(778) 549-5949a ********@*****.***

Objective: To obtain employment in customer service/administrative field

Highlights of Achievements:

Received Computerized Office Systems Diploma

Received training in Word programs and Business Dynamics

Presently typing at 50 wpm with accuracy of 90%

Currently part time employed with Staples Canada

Achieved honor roll in grade 12

Valid class 5 licences

Education:

Computerized Office Systems program (2003)

Theo BC, Port Coquitlam, BC

MS Word 2000, Excel, Business English, keyboarding, Business Equipment

Superhost Certification and Business Dynamics

Business Administration courses (1994-1996)

Red River Community College

Accounting level I & II, Economics, Marketing

Business Law, Business Communications

MS Excel, MS 5.1

Grade 12 Diploma (1993)

John Taylor Collegiate Institute

Employment History:

Customer Service Representative (2007- present)

Staples Canada, Langley BC

Provide excellent customer service

Ring in sale transactions with effective manners

Handled returns with ease

Prepare flyer signage

Maintained work space effectively and supported Managers on duty

Pre-Audit Clerk (1995, 1996)

Manitoba Finance, Winnipeg, Manitoba

Analyzed and sorted confident government documents

Filed Tax Assessment forms

Worked with a team of 5-8 co-workers

Carrier (1987 -1996)

Winnipeg Free Press and Winnipeg Sun

Winnipeg, Manitoba

Delivered papers daily to customers residence

Assisted customers on call on call basis

Handled cash and credit transactions with customers bill payments

Attended scheduled meetings with Manager regularly

Volunteer Work History:

Administrative Assistant (2003)

Tourism Pitt Meadows and Maple Ridge, Pitt Meadows

Updated member directory on MS Access database

Ensured all files were organized

Assisted with front desk staff

Office Assistant (1994)

Villa Rosa, Winnipeg, Manitoba

Assisted receptionist in group home

Photocopied, faxed, filed documents

Folded brochures, letters prepared for mailings

Upon request references can be provided

Contact this candidate