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Customer Service Team Member

Location:
Greater Sudbury, ON, Canada
Posted:
February 06, 2024

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Resume:

**-*** ****** *** ***** ad3eit@r.postjobfree.com

Sudbury ON P3B 4J3 705-***-**** / 705-***-****

Mathew Johnson

Highlights of Qualifications

Professional employee with an excellent work ethic

Excellent attendance and safety record throughout my career

Self-motivated, quick learner and enjoy challenges

Proven to be a valuable team member, able to follow directions and work independently

Detail oriented and meticulous

Dependable, hardworking and loyal

Strong communication skills, easy to get along with

Relevant Experience

Shipping / Receiving

Determine method of shipment and arrange shipping; prepare bills of lading, customs forms, invoices and other shipping documents manually or by computer

Assemble containers and crates, record contents manually or by computer, pack goods to be shipped and affix identifying information and shipping instructions

Oversee loading and unloading of goods from trucks or other conveyances

Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods

Unpack, code and route goods to appropriate storage areas

Complete daily and monthly safety inspections and audits

Customer Service / Telemarketing

Contact potential customers by phone, explain services, packages and policies

Maintain and update customer information using company software

Receive calls and trouble shoot with customer to find solutions

Answer questions about services, invoices

Apply credits when required

Book service appointments

Document all calls, maintain customer files

Continuous learning, regular employee development on new products and services

Employment History

Shipping / Receiving 2010 – Present

Parmalat Canada, Sudbury ON

Construction Labourer 2007 – 2008

Belanger Construction, Sudbury ON

Warehouse Person 2006 – 2007

Westlund Industrial, Sudbury ON

Customer Service Representative / Telemarketer 2004 – 2006

Teletech Inc., Sudbury ON

Mathew Johnson 705-***-**** / 705-***-****

Education & Training

Law Enforcement Foundations 2009 – 2010

Everest College, Sudbury ON

Ontario Secondary School Diploma 2002

Sudbury Secondary School, Sudbury ON

Certificates:

Certified Co-Chair of The Joint Health & Safety Committee 2011 - Present

CPR & First Aid Training 2022

Forklift Certificate 2022

Union Steward Local UFCW 2019- Present

References Available Upon Request



Contact this candidate