KATHERINE A. LANGER

**** ******** *****

San Antonio, Tx 78247

PHONE: 737-***-****

Experience & Knowledge:

Customer Service and Admin Services, Call Center Representative- Inbound & Outbound calls( Remote &

Call Center environment) Accounts Receivables, Data Entry Clerk, Timekeeping, Mail Distribution and

Sorting, Audit Clerk, Warehouse Shipping & Receiving clerk, Material Handler, Picking & Packing Orders,

Inventory Control, Medical Office.

**Randstad Employment Agency-(June 2023-Oct 2023)

11711 IH 35

San Antonio, Tx 78233

210-***-****

Customer Service/Call Center

Inbouund Call Center, handle customers inquires, Updates, Data Entry

**Staff Force Employment Agency-(Nov 2022-May 2023)

4631 Airport Blvd.

Austin Tx 78751

512-***-****

Warehouse Worker, Fullfillment, Picking and Packing, Shipping, Inventory Control,

Printing & Mailing, Material Handler, Parts Handling and Inspection

**FINANCIAL CORP OF AMERICA-(Jan 1021-Oct 2022)

12515 Research Blvd (Bld 2/ste 100)

Austin, Tx 78759

512-***-****

Customer Service/Collections:

Inbound/ Outbound-Call Center-Representative, Medical Billing & Collections calling on past due

balances for medical offices, providers and hospitals. Posting Payments on accounts and notating

accounts for updates. Insurance Updates on accounts.

**SP PLUS CORPORATION- (Jan2020-Mar 2020)

**ABIA- (Austin Airport)

2901 Employee Ave. Austin, Texas 78719

512-***-****

CDL Driver & Dispatcher:

Driver-Transport Customers to and from their parked vehicles, assist with luggage, notify customers of

parking fees and general information to assist in their travel arrangements. Responsible for Drivers Logs,

Pre trip & Post trip data.

Customer Service/ Office Dispatcher- Assigning vehicles to drivers, Customer Service calls to include

assisting with lost and found items, parking fees, as well as directions to and from the facility. Process all

required forms & data sheets for the office. Other assignments as needed.

**FASHION FORMS- (Jan 2019-Nov 2019)

12317 Technology Blvd. Austin, Texas 78727

512-***-****

Warehouse Clerk/ Inventory Control/Customer Service-Picking and Packaging products for delivery,

assisting in Shipping & Receiving, Match Log counts in system for verification of orders.

**NAVIENT/ GILA CORPORATION- (Jan 2017-July 2017)

8325 Tuscany Way Austin, Texas 78745

800-***-****

Customer Service Representative- Call Center Representative-responsible for inbound calls for

Registration fees and Dues in accordance with the State of Texas Law requirements and Enforcements.

Process Customers Payments. Instruct clients of additional Law guidelines as referenced on their

accounts./ Update accounts as necessary.

**Employment Agency placements +10 yrs (various assigned locations)

Call Center Rep for –*Medicaid Services & Inquiries/ *Delta Dental Benefits and Eligibility/ * Various

Insurance Companies Inquiries & Updates/ *Data Entry Account Processing, for State of Tx Comptroller

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