Administrative Assistant Customer Service

MARISSA RAMIREZ

**** ***** ***** **. *******, Texas 77040

Cell: 936-***-**** *******.***********@*****.***

SUMMARY

An administrative and customer service professional offering a diverse set of skills and experience applicable for a variety of organizations. A positive and professional team player recognized for achieving objectives and taking on new responsibilities.

PROFESSIONAL EXPERIENCE

TOTAL POINT EMERGENCY CENTER, Cypress, Texas 2/2023-Current

Registration/Administrative Assistant

Responsibilities include greeting patients in a calm professional manner.

Answering phones and transferring calls to the appropriate persons as needed.

Obtained and entered patient information into the company system EPOWER in a timely manner.

Obtained consent forms, patient demographics, and patient insurance information.

Verified patient insurance coverage/benefits as well as collected co-payments/deductibles as required per the patients coverage at time of service.

Responsible for accurate data entry of all patient information as required.

Ensured a safe and clean environment by sanitizing the waiting room and front desk area.

Assist patients with questions or concerns regarding their medical service and/or insurance coverage questions.

Ability to multi-task and maintain strong skills to provide excellent service to the patients in a calm manner.

SPROUT PEDIATRICS, Katy, Texas 4/2014-1/2020

Front Office Clerk

Responsibilities included answering a multi-line phone system to schedule patient appointments.

Obtained all paperwork, signatures, demographic data and medical insurance information for new patient enrollment.

Greeted patients and performed check-in/check out process and scheduled future appointments.

Collected and posted co-payments, deductibles, co-insurances as required by the patient’s insurance company

Responsible for all Insurance verifications prior to patient arrival as well as referral authorizations through the company database ECW-Memorial Hermann.

Responsible for maintaining and sanitizing patient waiting room

Monthly collection reports and responsible for monthly patient statements.

NORTH CYPRESS MEDICAL CENTER, Cypress, Texas 2/2010-4/2014

ER Registration Specialist

Greeted and enter emergency patients into company data base system.

Interview patients in a timely, professional manner to obtain demographic data and medical insurance coverage for registration process.

Verify medical insurance coverage, demographics, as well as social security number.

Collect and post co-payments, deductible, co-insurances as required by the patient’s insurance company.

Registered radiology/lab outpatient clinical accounts.

Work on daily reports for management.

Cross trained for PBX (hospital operator) in answering multi-line phone system and hospital emergency codes.

CY FAIR HEADACHE AND NEUROLOGICAL CLINIC, Houston, Texas 6/2009-12/2009

Receptionist/Administrative Assistant

Responsible for answering phones, scheduling patients, collecting copayments and insurance verification.

Maintained and updated patient data base system.

SALVADOR MURRA, MD, Houston, Texas 6/2006-6/2007

Office Manager

Performed company accounting duties including payroll processing, bank deposits.

Administered and processed medical billing information for patients and insurance companies.

Maintained physician certifications as needed for yearly renewals.

Responsible for clerical duties including answering phones, mail duties, ordering supplies.

SKILLS

Detail oriented with strong organizational and clerical skills.

Front Desk Admnistrator

Bilingual-English/Spanish

Switchboard operator

Demonstrated ability in all aspects of supervisory and customer service representative skills

Excellent Multi-tasking Skills

EDUCATION

WINDFERN HIGH SCHOOL -Houston, Texas

Graduate of 2006

LONE STAR COLLEGE-Cypress, Texas 8/2006-5/2007

Basic entry courses for continuing education.

Contact this candidate