Customer Service Package Handler
Resume:
NaSaudia Brown
Package Handler
Jacksonville, FL 32209
***.*****@*****.***
Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Work Experience
Warehouse Dock Worker
US Logistics Solutions - Jacksonville, FL
September 2020 to Present
Receive,Picking & Labels Handling
Handling Inbound/Outbound Freight
Documentation/Organizing
Delivery Driver
DMGD
May 2020 to June 2020
• Loaded packages
• Delivered products in a timely and courteous manner Customer Service Representative
Beauty Exchange Beauty Supply - Jacksonville, FL
May 2017 to March 2020
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Assisted with technical support duties
Package Handler
United Parcel - Jacksonville, FL
August 2015 to August 2017
* Assembles, lines and pads cartons, crates and containers manually to prepare them for shipment.
* Examines and inspects containers to make sure they are ready to be transported to the customer.
* Places containers on proper conveyor belts and in chutes to go to the loading dock.
* Works on a team to process all packages by the end of the shift Server
James Weldon Johnson - Jacksonville, FL
January 2014 to June 2015
* Receive delivery of pre-ordered lunches from the supplier, transport food to dining hall, and unload lunches to warmer.
* Serve lunch to pupils paying special attention to pupils and staff with vegetarian or special dietary needs, and ensuring pupils are served appropriate portion sizes.
* Operate machinery; loading and unloading the dishwasher, and the washing machine for cleaning of tabards, towels, etc.
* Cleaning and sanitizing of the kitchen and equipment i.e. fridges, dishwasher, etc. Security Officer
Five Star Security - Jacksonville, FL
October 2013 to December 2014
* Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/ fire hazards.
* Observes activity and traffic in assigned area to enforce rules/regulations; alert visitors of infractions.
* Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations.
* Decides when incident requires written report; decides which report form to use and submits to supervisor.
Education
High School Diploma
Eugene Ribault High School - Jacksonville, FL
1997 to 2000
Skills
• Loading
• Warehousing
• Picker Packer
• Food Prep
• General Labor
• Loading
• Picker Packer
• Warehousing
• Time Management
• Delivery Driver Experience
• Security
• Cold Calling
• Technical Support
• Driving
• Load & Unload
• Order Picking
• Materials Handling
• Order Picker
• Pallet Jack
• Freight Experience
• Shipping & Receiving
• Manufacturing
• RF Scanner
• Logistics
• Inventory Control
Assessments
Work style: Reliability — Highly Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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