Customer Service Assistant Manager

Carlos E Robles

************@*****.***

Mobile 972-***-****

Objective

Passionate, hard-working, go-getting sand pusher, looking for a new position. Highly skilled in leadership, integrety, and training. Have worked as sand pusher at two different companies in the last year, in charge of large management teams. Experience

July 2022- Present Sand pusher /Odessa, Texas

Sand pusher/ Starr

● Follow up on long lead time and back ordered orders and communicate to proper personnel, supervisors, and procurement.

● Work closely with the Procurement Team to assist with outstanding purchase orders.

● Assist shipping and receiving with material discrepancies.

● Track the status of requisitions and purchase orders.

● Handle special projects as needed.

● Submit a new material request to the Inventory Manager.

● Assist and train counter personnel as needed.

● Performs daily cycle counts and Annual Physical Inventory counts as needed.

● Notify procurement and Inventory price changes or discrepancies.

● Work with Accounting on issues to ensure accurate and timely payments are met.

● Utilize surplus material when possible.

● Analyzes material usage, including scrap rate and repair history. October 2021- June 2022 Consultant, At&t /Dallas, Texas Assistant manager/ At&t

● Provide extraordinary customer service by being compassionate towards and understanding their needs.

● Build value by offering tailored and thoughtful solutions to fit each person, family or business.

● Represent our Company and the AT&T brand with the utmost professionalism and courtesy.

● Assist our leaders with store operations and duties.

● Cooperate with your fellow Retail Sales Consultants to achieve a team approach to sales and customer service.

● Excel in selling all of AT&T's products and services, including entertainment, as we are a full-service lifestyle solution for our customers.

● Work with Company leaders to stand out, serve and succeed within the local community. January 2018- July 2018 Dock worker, Integrity Energy /Dallas, Texas Fedex/ dock worker

● Effectively controlled the release of proprietary and confidential information for general client lists.

● Evaluate effectiveness of training by surveying trainees and managers and collecting before and after data showing training impact.

● Monitored multiple databases to keep track of all company inventory.

● Demonstrated full store on merchandise locations, enabling optimum service to inquiring customers. Education

2015 MacArthur High School Irving, Texas

2018 North Lake College Irving, Texas

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