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Customer Service Entry Level

Location:
Gallup, NM, 87301
Posted:
February 05, 2024

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Resume:

COLLETTE KIYITE

ad3efv@r.postjobfree.com 505-***-**** Zuni, NM 87327

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Surveillance and monitoring

Access control

Emergency response

Crisis management

Conflict resolution

First aid and CPR

Report writing

First Aid and Safety

CCTV Monitoring

Security Procedures Knowledge

Security Operations

Relationship Building and Management

Work Ethic

Verbal and Written Communication

Surveillance

Experience

Personal Care Aide Amazing Grace Home Health Agency - Gallup, NM 02/2014 - Current

Assisted clients with daily activities such as bathing, dressing, and grooming.

Provided emotional support to clients by listening to their concerns and providing comfort.

Organized and maintained supplies in the home environment to ensure client safety.

Prepared meals according to dietary specifications and assisted with feeding when necessary.

Performed basic first aid procedures if necessary due to injury or illness.

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained clean and well-organized environment for client happiness and safety.

Laundered clothing and bedding to prevent infection.

Assisted patients with daily personal hygiene.

Transported patients to medical, dental and personal care appointments.

Supported bathing, dressing and personal care needs.

Security Guard ZCCHC - Zuni, USA 02/2023 - 07/2023

Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Answered alarms and investigated disturbances

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Reviewed security logs to ensure proper documentation was maintained.

Addressed problems quickly and reported clear information while working under minimal supervision.

Provided friendly and professional assistance to employees, visitors and customers.

Monitored security cameras to identify and respond to suspicious activity.

Conducted daily security patrols of assigned areas.

Enforced safety regulations and monitored access control points.

Responded to alarms, emergencies, and disturbances.

Observed surveillance cameras for any suspicious activity or intruders.

Security Officer Sandia Resort & Casino - Albuquerque, USA 04/2022 - 07/2022

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Answered alarms and investigated disturbances

Circulated among visitors, patrons, and employees to preserve order and protect property

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Assisted with crowd control during large events held at the facility.

Verified photo IDs and tickets to allow guests passage.

Completed incident reports to record security or loss prevention incidents.

Patrolled crowds during events to preserve order and promote security.

Searched bags manually to identify prohibited items and contraband.

Correctional Officer Gallup Mckinly Adult Detention Center - Gallup, NM 01/2021 - 09/2021

Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.

Maintained accurate logs detailing inmate movements both inside and outside the facility.

Enforced rules concerning visitation rights among family members and friends of incarcerated individuals.

Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.

Conducted routine and emergency head counts.

Conducted cell and illegal substance checks.

Maintained daily logs of shift activity.

Conducted internal security checks to ascertain inmate safety.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Maintained appropriate control, security and well-being over those detained.

Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.

Maintained clear and open communications with facility areas to support safe operations.

Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.

Inspected cells and conducted random searches of common areas.

Education and Training

3D Security Training Solutions Albuquerque, NM 06/2023

Training

Zuni High School Zuni, NM 05/2011

High School Diploma

University of New Mexico Albuquerque, NM

Some College (No Degree)



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