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Customer Service High Level

Location:
Youngstown, OH, 44502
Posted:
February 05, 2024

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Resume:

Deena L. Edwards

*** ********* ****; Greenville, PA 16125

724-***-****; ad3efc@r.postjobfree.com

OBJECTIVE

Opportunity to provide exemplary, high-level support for upper management to ensure smooth day-to-day operation of the organization

EXPERIENCE

Unemployed October 2020-present

CACI Inc., 1100 North Glebe Road; Arlington, VA November 2012-October 2020

Contractor Reviewer: Responsibilities included reading field investigator reports for completeness; grading investigators; scheduling/adding items; filing; ordering supplies; continuous additional trainings as required for position and to maintain clearance; communication with section lead and managers; other duties as assigned or required by CACI or federal government

EDUCATION

Slippery Rock University (SRU), One Morrow Way; Slippery Rock, PA

Bachelor of Science Business Administration: double major Management and Marketing

GPA-3.596/4.0-Cum Laude

HONORS/ACTIVITIES

Served as a fill-in Advisor for Phi Sigma Sigma sorority

Recipient of the Kenneth M. O’Toole Scholarship-$1400

Deans Lists

Volunteer to keep computer lab open for students

SKILLS

Administrative/clerical duties; filing; typing; faxing; videoconferencing; scanning; answering telephones and taking messages or transferring calls; switchboard operator; processing incoming/outgoing mail; maintaining databases; basic bookkeeping; conducting research; supervision of office staff; job fairs; recruitment; Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher; Sway, Access, OneNote, OneDrive; strong desire for continuous learning; high moral standards working with diverse populations; excellent customer service skills



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