Ashely Green

Quality Assurance

**** ***** ** *** **

Houston, TX 77054

512-***-****

ad3edw@r.postjobfree.com

SKILLS

Proficient in Microsoft offices-Word, Excel, Powerpoint, Outlook, Teams,OneNote Expert in Connectsource, Epic

Quality assurance and quality control

System analysis

Qualitative research analysis

Strategic thinking

Conflict resolution

Project management

Collaboration

Communication

Effective decisiveness

EXPERIENCE

Cardinal Health, Texas - Sr Coord, Performance Monitoring September 2018 - PRESENT

● Ensure that standards and safety regulations are observed.

● Document quality assurance activities and create audit reports.

● Make recommendations for improvement.

● Address and discuss issues and proposed solutions with superiors.

● Identifying and resolving workflow and production issues.

● Troubleshooting quality issues and modifying test procedures.

● Reviewing Quality Assurance reports.

● Took accountability for some team decisions.

● Performs reporting, reconciliations, and analysis as needed.

● Updates standard operating procedures in response to product changes and regulatory developments

Cardinal Health, Texas - Sr Individualized Coordinator February 2017 - September 2018

● Responsible for handling all patient and doctors communication channels including both inbound and outbound calls, emails, text, and portal inquiries with ability to determine needs and provide resolution.

● Responsible for reporting Adverse Events within the required timeframe.

● Create and complete accurate referrals and applications and keep updated on policy or procedural changes.

● Investigate and resolve patient/doctors inquiries and concerns in a timely manner

● Communicate via patient and/or doctor preferred method of communication for follow ups or confirmations.

● Prioritize multiple, concurrent assignments and work with a sense of urgency.

● Must identify and report Adverse Events in a 24-hour time frame. EDUCATION

Texas Southern University, Texas- Bachelors of Arts in Psychology August 2003 - May 2012

AWARDS

Outstanding Customer Service Award

White Glove Recipient

Team Player Award

Bravo Award