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Customer Service Loan Processor

Location:
Richmond, VA
Salary:
60000
Posted:
February 05, 2024

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Resume:

Melissa Bordonie

**** *** **, *******, ** *****

804-***-****

ad3edd@r.postjobfree.com

Professional Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail with a proactive nature. Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Offering 23-year history of successful mortgage loan processing. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Processed for a 8 loan officer team!

Skills

• Document Management and Data Entry

• Loan Closing and Notary

• Financial Data Analysis

• Credit Report and Appraisal ordering

• Employment and income verifications

• Credit Supplements

• Order title requests and review of title

• Requesting Homeowner’s Insurance and Mortgage Insurance

• Clearing Processing conditions, FraudGuard, Patriot Act, Id’s, Facta alerts, Address Alerts, Inquiry lox,

• Mortgage and Rental verifications, Checking list of participants on Fraud Guard

• VA Loans, FHA Loans, USDA Loans, VA Housing Loans, FHA 203k, New Construction, Purchase and Refinances, Grant and Bond loans, Federal Home Loan Work History

Southern Trust Mortgage

Loan Processor April 2006 to January 2024 (Working remote for the last 10 years)

• Improved loan processing efficiency by streamlining documentation and communication procedures.

• Maintained compliance with Federal, State and Company regulations through regular review of updated guidelines.

• Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.

• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising compliance or quality standards.

• Set up completed loan mission packages.

• Handled any conditions sent from underwriting departments.

• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.

• Monitored pipelines to track and log status of loans. CCO Mortgage/Charter One Citizens

Loan Processor/Closer/Post Closing – November 2000 to April 2006

• Improved loan processing efficiency by streamlining documentation and communication procedures.

• Reduced processing time for loan applications by implementing an organized filing system.

• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.

• Collection and review of final documents post closing, issuing mortgage insurance ect.

• Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.

• Processed and closed mortgage loans, preparing closing packages Wal-Mart

Department Manager (Floral and Pet) - October 1990 to October 2000

• Provided exceptional customer service.

• Ensured all shelves within the department were stocked and presentable.

• Ordered Inventory.

• Prepared work schedules for members of the department.

• Floral design

• Processed claims and losses.

• Ensured all live inventory was safe and cared for pursuant to all guidelines. Education

J S Reynolds – Principle and Practices of Real Estate High School Diploma – Highland Springs High School – Graduated June 1990 References

Lisa Brooks 804-***-****

Kelly Baumgardner 757-***-****

David Johnston 804-***-****

Keisha Tabb 804-***-****



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