Administrative Assistant

Pamela Carron Gray

***** **** ***, ******, ** V*S 4P2

Cell: 604-***-**** Email: ******@*****.***

EMPLOYMENT HISTORY

INTERSTATE BATTERY November 2020 - May 2023

OFFICE ASSOCIATE

Primary point of contact for all phone and walk in customers both retail and commercial

Oversee and support all administrative duties and ensure that the office is operating smoothly

Coordinate daily delivery schedules and dispatched team of outside route service managers

Complete month end tasks as required including accounts receivable, ordering and inventory EMC PUBLICATIONS January 2019 – July 2020

OFFICE MANAGER

Identify opportunities for process improvements and design and implement new systems

Oversee and support all administrative duties and ensure that the office is operating smoothly

Manage subscription and mailing lists for various publications

Complete monthly accounts receivable, comprehensive merchant invoicing and updating data spreadsheets.

NEXGEN CANADA PAYMENT SERVICES May 2016 – July 2019 OFFICE MANAGER

Responsible for high risk accounts, fraud cases, funding delays and loss prevention

Follow established administration procedures for submission of customer forms

Daily prioritization of communications with high volume key account merchants and credit unions

Responsible for populating merchant applications for payment processing NEDCO ELECTRICAL December 2014 – May 2016

INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE

Responsible for order processing, shipping, receiving and warehousing

Duties include estimating orders for commercial contractors

Proficient with internal DOS based data systems

In charge of special projects for large target customers PROTEC DENTAL LABORATORIES LTD. June 2012 – October 2014 CUSTOMER SERVICE REPRESENTATIVE

Responsible for receiving and internally distributing dental cases from across Canada

Deciphering customer prescriptions and responding in a timely manner

Proficient on CPM database and Linux based software

In charge of communication with dental offices on a case by case basis EDUCATION

ERIC HAMBER SECONDARY SCHOOL – Vancouver BC 1995 - 1999 GRADE 12 GRADUATE

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