DEJA

SIMPSON

Mansfield X *****

214-***-****

ad3ed3@r.postjobfree.com

Skills Summary

I have been in customer service for about 14 years. I have restaurant, sales, technical, and management skills. I strive for excellence and have held top performer position within my current company for 4 years

Education

Eastern Hills High- 2008

Maintained a 3.2GPA while volunteering and being an active part of the school.

Experience

Claims Associate

State Farm

7/2022-Present

Maintain adjusters license with maintaining property claims in multiple states Contact and mantain relationships with law enforcement in different jurisdictions. Provide customer service to handle the claims process from start to finish. Issuing and negotiating payments. Utilizing many computer programs, such as Adobe, Excel, OneNote, and word.

Permitting Coordinator

Titan Solar Power

12/2020-4/2022

Work with different jurisdictions to submit permits for residential Solar and battery installs. Work with our in-house design team to make sure we have the correct codes and permitted structures. Hiring on contractors and working with customers to set up timeframes for corrections and work to be completed.

Quality Assurance Manager

Envirosolar Power

11/2018-2/2020

Handle escalated calls. Process customer checks. Schedule service calls when products fail and communicate with other companies to get services completed. Resolve technical issues remotely to prevent on site visits. Work with cities and utilities to get permits and inspections completed. Work with multiple lenders, hosting weekly calls to discuss financing and resolve customer issues. Maintain install schedule, and assist project management to maintain permit and install pipeline.

Driver/Caregiver

Prudential Healthcare

12/2018-3/2022

Transport and care for patients driving a 12 passenger van and sprinter. Assist with dr appts and time spent away from the facility.

Quality Assurance Rem

Envirosolar Power

10/2016 – 11/2018

Speak with customers to resolve issues and answer questions. Use Podio to navigate through the customer's portal and provide updates for other departments. Work with solar edge to troubleshoot faulty equipment and troubleshoot issues. Communicate with customers using Excel and Textline. Answer tax related questions regarding the solar tax credit

Dispatcher

Envirosolar Power

06/2014 - 10/2016

Speak with customers to resolve issues and answer questions regarding install. Work with a team of 20 guys to schedule and dispatch install appointments using Salesforce. Maintain a schedule using Excel and report to management team regarding delays to schedule and reporting DCR (design change requests) to comply with jurisdiction and utility requirements.

Lead setter

Jesma Marketing

01/2013 - 06/2014

Use Five9, an auto dialer, to set appointments for potential solar customers.

Awards and Acknowledgements

GOAT-Greatest Of All Titans

Maintained time for 6 months due to excellent performance.

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