Front End Customer Service
Resume:
Blaine, MN *****
*************@*****.***
Jack Swan
SKILLS
Customer Service, Cash Counting, Coaching and Training, Customer Deescalation, Linux OS, Windows OS, SQL, Azure, Python, Networking, VMware, Firewalls. EXPERIENCE
Receivable Control Corporation, Maple Grove Minnesota — 3rd Party Credit Collection
November 2023 - Present
● Manage 500 accounts for Ecolabs rental services
● Call debtors regarding open balances and resolving account issues.
● Research account information via skiptracing and analyze prior placements. Lowe’s Home Improvement, Blaine Minnesota — Front End Supervisor November 2019 - July 2021, July 2022 - August 2023
● Managing Front end operations; cash office, cashiers, and fulfillment.
● Coaching associates on metrics and personal goals
● Assisting customers with installation, delivery coordination, technical issues, and cash related challenges.
Best Buy, Richfield — Fraud Analyst
July 2021- July 2022
● Enumerated data using Microsoft Excel and Access
● Using TeraData to execute SQL scripts to filter data.
● Building cases with exceptional written and typing skills to prosecute bad actors Great Northern Corporation, Brooklyn Park — Machine Operator August 2018 - August 2019
● Setup the gluer and stitcher machine to have precise measurements when operating.
● Maximized productivity by keeping a detailed production record.
● Identify and solved problems while operating the Gluer Stitcher machine. EDUCATION
University Of Minnesota, Minneapolis — Cyber Security Certificate August 2020 - June 2021
While at the University of Minnesota, I attended a six month boot camp to acquire my certification in cybersecurity. I acquired skills in system and cloud administration, Along with threat mitigation and prevention.
ACHIEVEMENTS
● Being the first generation to complete secondary education.
● Completing a week long mission trip to restore parks across the country
● Building multiple Microsoft OS computers
● Use Hack the box and Oracle Virtual Box to further my education and research with infosec.
● Performed penetration testing and analysis in a controlled environment to find the best way to defend a network (capstone engagement exercise with powerpoint (see link below)
● https://docs.google.com/presentation/d/1Pswa0KBPAb0HND1Br8BnN2YbpCUW0xxH/ edit?usp=sharing&ouid=112632875801647362794&rtpof=true&sd=true
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