*** *********** ** **,

Blaine, MN *****

612-***-****

ad3eac@r.postjobfree.com

Jack Swan

SKILLS

Customer Service, Cash Counting, Coaching and Training, Customer Deescalation, Linux OS, Windows OS, SQL, Azure, Python, Networking, VMware, Firewalls. EXPERIENCE

Receivable Control Corporation, Maple Grove Minnesota — 3rd Party Credit Collection

November 2023 - Present

● Manage 500 accounts for Ecolabs rental services

● Call debtors regarding open balances and resolving account issues.

● Research account information via skiptracing and analyze prior placements. Lowe’s Home Improvement, Blaine Minnesota — Front End Supervisor November 2019 - July 2021, July 2022 - August 2023

● Managing Front end operations; cash office, cashiers, and fulfillment.

● Coaching associates on metrics and personal goals

● Assisting customers with installation, delivery coordination, technical issues, and cash related challenges.

Best Buy, Richfield — Fraud Analyst

July 2021- July 2022

● Enumerated data using Microsoft Excel and Access

● Using TeraData to execute SQL scripts to filter data.

● Building cases with exceptional written and typing skills to prosecute bad actors Great Northern Corporation, Brooklyn Park — Machine Operator August 2018 - August 2019

● Setup the gluer and stitcher machine to have precise measurements when operating.

● Maximized productivity by keeping a detailed production record.

● Identify and solved problems while operating the Gluer Stitcher machine. EDUCATION

University Of Minnesota, Minneapolis — Cyber Security Certificate August 2020 - June 2021

While at the University of Minnesota, I attended a six month boot camp to acquire my certification in cybersecurity. I acquired skills in system and cloud administration, Along with threat mitigation and prevention.

ACHIEVEMENTS

● Being the first generation to complete secondary education.

● Completing a week long mission trip to restore parks across the country

● Building multiple Microsoft OS computers

● Use Hack the box and Oracle Virtual Box to further my education and research with infosec.

● Performed penetration testing and analysis in a controlled environment to find the best way to defend a network (capstone engagement exercise with powerpoint (see link below)

● https://docs.google.com/presentation/d/1Pswa0KBPAb0HND1Br8BnN2YbpCUW0xxH/ edit?usp=sharing&ouid=112632875801647362794&rtpof=true&sd=true