WARREN MAURER

**** ****** ***** **** **** TX 774**-***-*** 0670 ad3ea6@r.postjobfree.com

TARGETING ROLES IN:

Project Management

Project Manager with 23+ Years of experience managing people and projects in an IT hotel environment. Hands-on experience troubleshooting and supporting software and hardware platforms. Provide and deliver technical, product, and business knowledge to ensure successful implementations, building lasting customer relationships. Excellent written, verbal, and interpersonal skills. CORE COMPETENCIES

Team Management

Quality Assurance

Analytical Thinking

Time Management

Communication

Conflict resolution

Problem Solving

Administrative Support

Mentoring

Relationship Management

Incident Response

Adaptability

EDUCATION

University of Houston 1993—1997

Bachelor of Science in Information Systems

Minor: Business

PROFESSIONAL EXPERIENCE

Project Manager February 2020 - Current

World Cinema Inc/Worldvue

Performing quality control on the projects throughout development to maintain the standards expected

Serving as a point of contact for sales, field technicians, hotel management and other project managers to ensure team actions remain in synergy

Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines

Making effective decisions when presented with multiple options for how to progress with the project

Handled daily, on average of 25 projects in various stages of the installation phase Manager - Customer Support March 2017 - February

2020

World Cinema Inc., Houston TX

Managed a team of 26, handling various issues from technical to interpersonal issues

Ensuring the maximum of customer satisfaction metrics were being met

Ran multiple reports focusing on the client experience

Hired and trained new employees

Assistant Manager - Customer Support April 2016- March 2017 World Cinema Inc, Houston TX

Assisted the CS manager in training and mentoring new team employees

Provided level II support to clients and team members

Responsible for organizing and running, support metric reports Customer Support Analyst August 2008 - April 2016

World Cinema Inc, Houston TX

Resolved complex technical hardware and software issues working with hotels via phone, chat, email and remote tools

Manage system upgrades and patches

Analyzed system logs and reports for property to see how we could help performance improve Technical Support Analyst II March 2000 - January 2008 BMC Software, Houston TX

Provided level II technical support for the companies proprietary database software

Manage system upgrades and patches

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