Customer Service Associate
Resume:
Anissa L. Otero
**** ****** ***** #* · East Point, Georgia 30344-4444
ad3e85@r.postjobfree.com
Summary of Qualifications
Substantial experience and outstanding skills in customer service and auditing
with nearly ten years of experience at Parking Company of America.
Accustomed to working in a fast paced environment with the ability to think
quickly and successfully resolve difficult situations.
Excellent interpersonal, communication, information gathering, and conflict
resolution skills. Dedicated and committed to any task or responsibility that is
presented.
Experience and Skills
Customer Service
Handled high-volume inbound telephone calls.
Achieved nearly 90% one call resolution on customer inquiries.
Placed outbound calls to follow-up resolutions and evaluate customer
satisfaction.
Provided status updates to management.
Became Acting Manager of the Customer Service Department within a year and
a half
Audit Technician
Trained new employees.
Conducted random audit of ten cashiers on a daily basis.
Provided status updates to management.
Verified accurate processing of parking tickets and credit cards.
Ensured daily funds were properly deposited.
Work History
08/1998-02/2008 Customer Service Associate & Audit Technician
Parking Company of America
Hartsfield-Jackson Atlanta Int’l Airport
6000 South Terminal Parkway
College Park, Georgia 30320
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