Customer Service A Dedicated
Resume:
Sierra Ferguson
Cover Letter
Lufkin, TX *****
******.************@*****.***
Allowing me the opportunity to work for this company would greatly benefit both me and you. You would be getting a dedicated hard worker with drive and I would be receiving the chance to show off my skills and push myself to be better at what I do. Authorized to work in the US for any employer
Work Experience
Deputy Voter Registrar
Angelina County - Lufkin, TX
January 2022 to March 2023
Voter Registration, Uphold the integrity of elections, Provide supplies to polling locations, Turn in results on election night, Correctly handle and file sensitive documents, Observe and direct poll workers during early voting and election day.
Telemarketer
ETech Communications - Lufkin, TX
January 2021 to July 2021
Took inbound calls and chats, helped resolve issues diligently, maintained excellent customer service, graded on customer satisfaction, successfully managed multiple screens and chats at one time. Nurse Aide
PINNACLE SENIOR CARE - Lufkin, TX
May 2020 to January 2021
Geriatric ADL's, Hygiene, ROM exercising, diet preparations, assisting with memory care, helped where needed.
Caregiver
Harmony Hill Baptist Church - Lufkin, TX
June 2019 to May 2020
Provided engaging learning activities with the children, made a safe welcoming environment, worked with infants up to 6 y/o, provided food with any accommodations to allergies Education
Some college in Psychology
Angelina College - Lufkin, TX
August 2019 to May 2020
Skills
• Public health (1 year)
• Data collection (2 years)
• Supervising experience (2 years)
• Volunteer management (1 year)
• Microsoft Word (7 years)
• Microsoft Excel (2 years)
• Microsoft Outlook (1 year)
• Microsoft Office (1 year)
• Microsoft Powerpoint (7 years)
• Multi-line phone systems
• multi-monitor use
• Project management (1 year)
• Public speaking (1 year)
• Bookkeeping (1 year)
• Dementia Care (2 years)
• Cash handling (2 years)
• Customer service (5 years)
• Cash register (2 years)
• QuickBooks
• Google Docs (4 years)
Certifications and Licenses
Certified Medication Technician
August 2023 to August 2025
This certification allows CMT's to give medications to patients, or to support patient self-administration of medication
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