Phyllicia N. Williams

***** ******** **. ********** *******, MD 20886 240-***-**** ad3e6m@r.postjobfree.com

EDUCATION

Bachelor of Science – Mass Communication

(Minor in Broadcast/Journalism)

Norfolk State University, VA 2007 – 2012

OBJECTIVE

To maintain leadership and obtain a career in management and supervision.

LEADERSHIP EXPERIENCE

Program Assistant 2017 – Current

City of Rockville, Rockville, MD

•Assists full-time recreation staff with overall recreation program planning efforts.

•Communicates regularly with department staff, class participants and instructors.

•Assists Supervisor in overseeing and managing export information for the Recreation and Parks Guide.

•Performs administrative tasks such as ordering and delivering supplies and equipment.

•Maintains program inventory and conducts regular inventory checks as necessary.

•Performs administration functions using the registration system to support programs.

•Creates and implements new programs and activities for the Department. Promotes classes, activities, special events and trips using social media. Assists with publicity of programs and promotion of new programs.

•Provides direct leadership for various programs.

•Plans, coordinates and manages meetings for staff. May attend meetings as designated by other Department staff. Assists and coordinates monthly staff meetings with department staff, addressing training issues and setting customer service priorities.

•Assists Supervisor to train volunteers and part-time staff.

•Sets up and maintains specialized record keeping systems. Ensures confidentiality of records and correspondence.

•Performs supervisory duties in the absence of the Supervisor.

•Monitors safety and cleanliness of class and special event rooms.

•Provides direct leadership for trips, tours, classes and special events.

•Provides program organization and evaluation.

•Assist Afterschool supervisor in all aspects of creating, planning, marketing supervising and evaluating new and existing programs. Works with PTA's, school staff and parents to meet the needs of the school community.

•Become knowledgeable in utilizing the recreation registration system to maximize enrollment, create and send email blasts for marketing and communication purposes, create reports for staff, instructors and budget preparation.

•Assist Camp supervisors in planning, staffing, supervising and evaluating the camp program. Work with other support staff to maximize registration levels and provide customer service.

Live Events Operator

Verizon Digital Media Services – Watch ESPN, Ashburn, VA 2015 – 2018

Responsible for encoding and streaming live sporting events to the Watch ESPN App.

Responsible for good customer service by communicating with Assistant Directors at various live event sites around the world

Responsible for ensuring audio and video quality during the live stream.

Responsible for testing feeds, scheduled advertisement insertion, troubleshooting and summarizing live event flow using excel.

Responsible for collaborating with lead operators and live event coordinators to ensure and troubleshoot event stream quality.

Responsible for reviewing event scheduling application and report event activities through standard office software

Responsible for launching and operating a customized Event Management application

Responsible for beginning, ending and inserting commercial breaks into live programming

Responsible for clearly communicating all activities with the source venue control room

Responsible for documenting any incidents, outages, or process gaps according to procedures

Program Director/Site Supervisor

City of Rockville, Rockville, MD 2015 – 2017

Responsible for the coordination and implementation of the overall activities offered in the program and assigning program responsibilities to other staff.

Meeting regularly with staff and going over the weekly goals/plans.

Open and close facility. Check assigned facility areas for safe operational conditions, provide facility and incident reports.

Monitor user groups and provide equipment and/or services to meet the needs of the user group.

Maintained the policies of City of Rockville Department of Recreation and Parks to the best of my ability.

Responsible for the professional operation of structured game days. Providing a fun, educational, and safe environment for children.

Serve as a representative for the City of Rockville with neutrality, respect, sensitivity, professionalism, discretion, and tactfulness at all times. Interact with City staff, participants, coaches, spectators and officials.

Communications Intern/ Media Press

NSU Sports Information Department, Norfolk, VA 2009 - 2012

Responsible for all aspects of dissemination of information to all the media in athletic departments.

Worked with the Communication Directors to conduct programs including media guides, written press releases.

Responsible for scorekeeping, officiating games, and equipment preparation.

Responsible for all recorded/ broadcast live stream games and edit highlight footage.

Assisted ESPN Stats, Inc. and Norfolk State media with live game updates and scoreboard feeds.

References upon request

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