CURRICULUMVITAE

KOSURI VENKATA BHARAT E-mail ID: ad3e6b@r.postjobfree.com

I.T. (Systems Support). Voice & WhatsApp: +91-868*******. ABOUT ME

EDUCATIONAL PROFILE:

I am passionate about solving System Issues both which includes Hardware and Software related and always

work hard to strengthen my skills and experiences. Highly skilled and customer-focused IT Support Engineer with 15 years of experience providing comprehensive technical support to end-users. Seeking a challenging role in a dynamic organization.

Bachelor of degree in B. Com Computers Affiliated Andhra University, Visakhapatnam.

PROFESSIONAL EXPERIENCE:

I am currently working as an I.T. (Systems Support) and Back Office Asst. Manager in Sri Adhi Lakshmi Jewellers at Visakhapatnam from 2023 to Till Now.

2 years of Experience as an I.T. (Systems Support) in Atria Convergence Technology Pvt Ltd. (ACT Fibernet on-roll) at Visakhapatnam from 2021 to 2023.

7 years of Experience as an I.T. (Systems Support) in Randstad India Pvt Ltd.

(ACT Fibernet off-roll) at Visakhapatnam from 2014 to 2021.

6 years of Experience as an I.T. (Systems Supervisor) in DTDC Courier & Cargo Ltd. at Visakhapatnam from 2008 to 2014.

Roles and Responsibilities:

15 years of Experience in I.T. Systems Support Engineer.

Windows XP, 7, 8, 10, 11, Windows 2003, 2008, 2012, 2016, 2019, 2022 Server’s, MAC, Ubuntu, CentOS & Linux OS’s installation.

Install / upgrade and troubleshoot Microsoft Office 2007, 2010, 2013, 2016, 2019, 2021, Office365 and any other authorized desktop applications.

Provided technical support to clients via phone, email, and remote access.

Configured workstations, networks, servers and printers for end users.

User’s workstation joining the work group to domain.

Configuring in client system's POP3, IMAP & O365 Mail Accounts in MS Outlook.

Installed software applications as requested by customers.

Diagnosed system malfunctions and provided troubleshooting assistance.

Making of Networking plan and Cable preparation.

Resolved network connectivity issues with routers and switches.

Performed regular maintenance checks on computer hardware components.

Monitored system performance to ensure optimal operations.

Implemented security measures to protect data from unauthorized access.

Assisted colleagues with complex IT problems or inquiries.

Developed procedures for installation, configuration and testing of IT products.

Responded promptly to service requests from staff members.

Coordinated with vendors for repairs or replacement of defective equipment.

Ensured compliance with established policies regarding information security.

Deployed new versions of operating systems across multiple platforms.

Managed the maintenance of various problems in Laptop’s, Desktop’s, LAN, WAN, Switches, Router’s, Firewall’s, VPN’s, Gateways, Zone Directory, Access Point’s, VC’s, CCTV’s, Biometrics & Kiosk’s connectivity.

Having 15 years of Experience in IT Industry, with hands-on experience on branded Servers like HCL, Dell, IBM & HP Server’s. Cross-functional IT experience in the areas of Server OS installation and technical support.

Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Trained new employees on the use of workstations and programs, Mobile & TAB Apps.

Maintained an inventory of all IT equipment in the organization.

Maintained up-to-date case documentation for future reference. AWARDS & HONORS:

I have received CEO's prestigious Award in ACT Fibernet at the time of covid 19 pandemic situation because of I am worked alone at my location and trained to all employees how to work at home.

I have received the best employee in IT (Award and Certificate’s) at my location in every organization and also, I have received Spotlight Award’s in ACT Fibernet because of the supporting to other Departments, Not in IT role. STRENGTHS:

Delegation.

Analytical thinking.

Teamwork.

Software expertise.

Work ethic.

LANGUAGE PROFICIENCY:

SPEAK, READ, & WRITE: English, Hindi, and Telugu.

PERSONAL PROFILE:

Name K.V. BHARAT.

Father name K. Krishna Rao (Late).

Date of Birth 1st Aug 1982.

Location Visakhapatnam - 530012. (Andhra Pradesh)

Nationality Indian.

Marital Status Married.

Passport No Y7697912.

Last CTC 5 Lakhs per annum.

Expected CTC It's negotiable as per the location.

Date:

Place: Visakhapatnam. (K.V. BHARAT.)

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