Summary:

oI have over **+ years’ experience in Information Technology with Project Management, Azure Cloud migration, Client/Server development, Internet/Intranet development, Portal development, Warehouse Management, Application Integration, Reports, ETL development, Data Governance, Data Migration, Web Applications and System administrator.

o12+ years’ experience as Technical Manager, managing offshore and onsite resources (75+) and managing multiple projects simultaneously.

o6+ years as Azure architect using service and hosting solutions such as private/public cloud IAAS, PAAS and SAAS platforms (Azure, DevOps, Azure SQL, GIT, ADF, Data Bricks, Azure APIs.)

oOver 10 + years of CRM (Customer Relations Management) experience with include Call Routing, Phone Recording, Work Force Management (WFM) and Call Center Reports.

o10 + years Customer Relations Management (CRM) Lead (Development & Production Support) experience using Clarify/Amdocs 11.5/6.5, Oracle CX(RightNow) 8.3/7.0 and Siebel 8.0. Including Call Routing, Automated Self Service solutions (IVR), Work Force Management.

o10+ years’ experience in .Net Framework 2.0/3.0/3.5, C#.Net, ASP.Net, VB.Net, Enterprise Library 4.0, ASP.Net AJAX, Telerik Rad Controls, ASP, VB Script, JAVA, Servlets, JSP, Struts, Java Script, COM, XML.

Skills Profile:

App Packages:

Oracle CX (RightNow) 8.0/7.0, Siebel 8.0/7.0, Clarify/Amdocs 11.5/6.5 (Clear Basic, UI Editor, Data Dictionary and Client), Microsoft Dynamics CRM 365 / AX,, Canvas Apps, CRM Dynamics Workflows, Power Automation, Power Apps.

.Net:

.Net Framework 2.0/3.0/3.5, Enterprise Library 3.0/4.0, MVC 5.0/5.2, ASP. Net, C#.Net, ADO. Net, VB.Net, ASP.NET SOAP, Visual Studio. Net 2008/05/03, Telerik Rad Controls.

Web:

ASP 2.0/3.0, AJAX, HTML, HTML5, XHTML, HTML DOM, CSS, CSS3, DHTML, DTD, COM, COM+, DCOM, XML, XML DOM, XSL, MTS, XSLT, X++, JQuery, Angular JS 2.0, Java Script, Node.JS, React.js, GIT, Docker, Golang, Salt, SQLite, FabricJS, BreezeJS, TypeScript, SignalR, VB Script, CF Script, Java, Servlets, JSP, PHP 4.0, Cold Fusion 4.0

Languages:

Golang, Python, VB 6.0 /5.0, Centura (Gupta SQL), C, C ++, COBOL, COBOL/400, RPG /400, CL /400, CICS, JCL, SQL, PL/SQL, TSQL, GO.

DB Tools:

Cassandra, MongoDB, NOSQL, SQL Base 7.0, Oracle 11g/10g/9i/8i/7.x, SQL Server 2008/2005, Sybase, DB2, DB2/400, MySQL 5.4/5.0/4.0, MS Access 2008/2000, Data Hub, CMS Hub, Hive, Informix, Cosmos, Batch Manager, Redwood, Toad, HeidiSQL, Informatica 7.0, Acta Works, Erwin 4.x, SSIS, SSAS, SSRS, T-ETL, PostgreSQL.

OS:

Windows 2008/2003/2K/NT, UNIX, Linux, MVS, SUN Solaris 9, MS DOS.

Other Tools:

Azure, Azure DevOps (VSTS), Azure CI/CD, Azure AD, Azure Site Recovery Engineer SRE, Data Bricks, Azure SQL, GitHub, Docker, Kebernetes, AWS, Microsoft Team Foundation Server, Visual Interdev, Team Site, Site Server, OEM (Oracle Enterprise Manager), Visual Source Safe 6.0, FrontPage98, SSIS, SSRS, RepliWeb R-1, Facets, Cold Fusion Studio 4.0, Dream Weaver MX, Jira, Rational Clear Case, Rational Clear Quest, CRT, Putty, Win SCP, HTTPWatch, Wireshark, SupportTrack, Win Runner 6.0, Lotus Domino Designer 7.0, Replic-Action, Astra Quick Test, Beyond Compare, Gif Animator, Flash, Crystal Reports, Tableau 10.4, Power BI 2.6, Hyperion 11/9.3.1, Actuate 8.0/7.0, Spyder 3.2, Epic Cadence, Epic Prelude, Citrix, Eclipse, Selenium, WebStorm, Postman, Terminal Server, Studio 3T.

Others

MQ Series, Documentum, Microsoft Active Directory, ADABASE, Site Minder, LDAP, SAP/R3 (ERP), People Soft (ERP), NICE (Recordings & Screen Capturing), LAMP, Avaya, ASPECT, Pipkins, Vantage Point.

UnifySolutions Inc., Catonsville, MD

Sep ’22 – Nov ‘23

Role: Technical Manager – SAAS CRM portal & Data Governance

oParticipate in the planning and design of the IT capabilities within the client and across their enterprise to meet desired business objectives.

oDevelopment of the framework and tools for delivering technical solutions which meet mission critical business objectives. Involved in license review for Azure Cloud (PaaS, SaaS, IaaS).

oComparing functionalities in Uni CRM and Microsoft Dynamics CRM 365 and Oracle CX RightNow.

oWorking with onsite and offshore technical teams to review data quality programs by corporation standards and state rules and continuously monitor data quality metrics. Participate in the Request for Proposal (RFP) of projects and assist in formulating the technical solution blueprints, architecture, and effort estimates.

oMigrating Uni CRM application from on-premises to Azure cloud using Azure DevOps and Configuring Backup and Azure Site Recovery functionality.

oConstantly working with 3rd parties to validate Data quality and data privacy.

oExpertise in Data Security sensitive data management, policies, processes for Agents, Marketing companies and Survey companies. Involved in data Governance for Data Analytics environments.

oMigrating intranet applications from on premise to Azure and involved in performance testing using load runner. Migrating MS SQL Database from on-premises to Azure SQL.

oManaging Azure Data Lake Services (ADLS), Azure Data Factory (ADF), Logic Apps, Azure Storage and Azure Security teams. Responsible for production support for Enterprise Critical applications (L2 & L3)

oTroubleshoot hardware and software problems and interact with IT staff or vendors in performing complex testing, support and troubleshooting functions.

Environment: Azure Cloud, Azure DevOps (VSTS), Azure CI/CD, Azure Active Directory, Azure SQL, Azure Functions, GitHub, Microsoft Dynamics CRM 365, Oracle CX RightNow, Microsoft Power Shell, ASP.Net, VB.Net, VBA, C#, MVC 5.0, Golang, Node.Js, Python, Jira, MongoDB, SQL Server 2014, SSIS, SSRS, Power BI, Tableau 10.2, Visual Studio 2019, VB Script, React, Java Script, CSS3, HTML5, AJAX, XML, Git, Docker, Power Shell, Eclipse, Selenium, Cucumber, Azure Storage Explorer, Cloudberry Explorer, WebStorm, Postman, IIS 10.

Meijer, Grand Rapids, MI

Mar ’22 – Aug ‘22

Role: Sr.Technical Manager - Cloud Migration and Modernization

oPrepared multi-year roadmap and key performance indicators to anticipate emerging needs.

oDrive growth of the Cloud Migration team, Data & Business Intelligence teams.

oBuild relationships with technology owners and meet service revenue and profitability team goals

oBuilds and maintains relationships with other technical leaders and business executives to develop a keen understanding of business needs and ensures efficient delivery of IT services.

oParticipate in the planning and design of the IT capabilities within the client and across their enterprise in order to meet desired business objectives.

oAnalyze the business requirements by collaborating with design and construction project management stakeholders and IT Management, systems flow, data usage, and work processes.

oWork with internal and external stakeholders to ensure operations exceed performance goals.

oBuild team leadership and technical talent to deliver results and support future growth and mentor the team with new technologies.

oParticipate in the Request for Proposal (RFP) of projects and assist in formulating the technical solution blueprints, architecture and effort estimates.

oExpertise in both onprem and cloud Data Governance processes & methodologies

oStrong understanding of Data Governance for Data Analytics environments.

oMigrating applications from on premise to Azure and involved in performance testing using load runner.

oResponsible for managing Hypercare for migrated applications (L2 & L3)

oManaging Hypercare team, Incident Management streamline the process.

Environment: Azure Cloud, Azure DevOps (VSTS), Azure Data Factory, Data Bricks, Azure CI/CD, Azure Active Directory, Azure SQL, Azure Functions, GitHub, Microsoft Power Shell, SQL Server 2014, Oracle 12, Microsoft Dynamics CRM 365, DB2, Power Apps, Power BI, Visual Studio 2019.

Gilead Science, Foster City, CA

Aug ’21 – Dec ‘21

Role: Sr.Technical Manager - Cloud Modernization and Office 365 Migration

oProvide day to day administration support in a O365 environment along with creating troubleshooting documents and working with the customer-facing peers.

oSharePoint migration to create an infrastructure for Office 365 migration effort.

oEscalate and work with Microsoft SMC or Premier support team as necessary.

oParticipate in office 365 migration strategy discussions, document system configurations, standards and operational procedures. Create and implement custom tools as for migration.

oWork across internal groups, vendors, clients & engineering groups and many technologies.

oProviding L3 Support for Office365 Services and ensuring monitoring & availability of Office 365

Environment: Share Point Online / Office 365, ASP.Net, Azure Cloud, Azure DevOps (VSTS), Azure Data Factory, Azure CI/CD, Azure AD, Azure SQL, GitHub, Microsoft Power Shell, SQL Server 2019, Visual Studio 2019.

Johnson Controls, Milwaukee, WI

Dec ’20 – Aug ‘21

Role: Sr.Technical Manager – Cloud Modernization and Data Migration

oBuild team leadership and technical talent to deliver results and support future growth and mentor the team with new technologies.

oWork with internal and external stakeholders to ensure operations exceed performance goals.

oBuilds and maintains relationships with other technical leaders and business executives to develop a keen understanding of business needs and ensures efficient delivery of IT services.

oParticipate in the planning and design of the IT capabilities within the client and across their enterprise in order to meet desired business objectives.

oParticipate in the Request for Proposal (RFP) of projects and assist in formulating the technical solution blueprints, architecture and effort estimates.

oManaging Azure DevOps teams for Continuous Integration and Continuous Deployment (CI/CD).

oMigrating data from SAP, Oracle, AS/400, Microsoft Dynamics CRM, DB2, SQL Server from on-premise to Azure cloud using Azure Data Factory.

oManaging Data Governance for Data Analytics environments and vendor teams.

oExpertise in Data Security sensitive data management, policies, processes for Agents, Marketing companies and Survey companies.

oMigrating applications from on premise to Azure and involved in performance testing using load runner.

oResponsible to manage Azure Databricks (within Data Factory) for transformation activities.

oResponsible for managing Hypercare for migrated applications (L2 & L3). Involved in Hypercare, Incident Management and Problem Management.

Environment: Azure Cloud, Azure DevOps (VSTS), Azure Data Factory, Data Bricks, Azure CI/CD, Azure AD, Azure SQL, Azure Functions, GitHub, Microsoft Power Shell, SQL Server 2014, Oracle 12, Hive, SAP, Microsoft Dynamics, AS/400, DB2, Power BI, Sales Force, Visual Studio 2019, Azure Storage Explorer.

RewaSystems Inc., Placentia, CA

Apr ’15 – Nov ‘20

Role: Technical Manager - Cloud Modernization

oParticipate in the planning and design of the IT capabilities within the client and across their enterprise to meet desired business objectives.

oFunctionality, design and process flow review compared with CRM Dynamics AX and Oracle CX RightNow.

oParticipate in the Request for Proposal (RFP) of projects and assist in formulating the technical solution blueprints, architecture, and effort estimates.

oMigrating CRM application from on-premises to Azure cloud using Azure DevOps and Configuring Backup and Azure Site Recovery functionality.

oMigrating intranet applications from on premise to Azure and involved in performance testing using load runner. Migrating MS SQL Database from on-premises to Azure SQL.

oExperience leveraging Azure Databricks for transformation activities.

oExperience in Azure Data Lake Services (ADLS), Azure Data Factory (ADF), pipelines, Logic Apps.

oResponsible for operational production support for Enterprise Critical applications (L2 & L3)

Environment: Azure Cloud, Azure DevOps (VSTS), Azure CI/CD, Azure AD, Azure SQL, Azure Functions, GitHub, Microsoft CRM Dynamics AX/D365, Oracle CX RightNow, Microsoft Power Shell, ASP.Net, VB.Net, VBA, C#, MVC 5.0, Golang, Node.Js, Python, Jira, MongoDB, SQL Server 2014, SSIS, SSRS, Power BI, Tableau 10.2, Visual Studio 2019, VB Script, React, Java Script, CSS3, HTML5, AJAX, XML, Git, Docker, Power Shell, Eclipse, Selenium, Cucumber, Azure Storage Explorer, Cloudberry Explorer, WebStorm, Postman, IIS 10.

TOYOTA MOTOR SALES (TMS), TORRANCE, CA

Jul ’04 – Jan ‘15

Role: Sr. Technical Consultant - Worked on below projects.

1. Customer Technology Delivery (CTD): Role: Architect

2.Customer Profile Application (CPA): Role: Architect & Lead Web Developer

3.Open Case Tracking Application (OCTA): Role: Architect & Lead Web Developer

4.Vehicle Only Application (VIN): Role: Architect & Lead Web Developer

5.Customer Technology Management (CTM): Role: Administrator/Lead Web Developer

6.Customer Relations (CR): Role: Administrator/Lead Web Developer

7.Toyota Customer Server (TCS): Role: Administrator/Lead Web Developer

8.Hyperion Portal: Role: Lead Web Developer/ Administrator

9.Actuate Portal: Role: Lead Web Developer/ Administrator

10.CRM Migration: Role: Technical Project Lead

11.Oracle CX (RightNow) CRM: Role: Technical Project Lead

12.CAN2000/ CTD/ CR (Customer Relations) / Notes Apps: Role: Architect & Project Lead.

13.Siebel CRM: Role: SME [Subject Matter Expert]

14.Clarify CRM: Role: Architect & Administrator

15.Terminal Server Support: Role: Architect & System Administrator

16.Tech Uplift 2011 Program: Role: Release Manager & Technical Lead.

17.Lotus Notes Apps (Call Center Apps): Role: Technical Analyst

18.Call Center Support: Role: Architect & Administrator

19.ETL Process: Role: Architect & Administrator

20.Citrix 2 Terminal Server: Role: Administrator

21.Data Center Migration: Role: Administrator / Lead Developer

22.Clarify Refresh Project: Role: Administrator / Lead Developer

Environment: Oracle CX (RightNow) 8.0/7.0, Clarify/Amdocs CRM 6.5, Clarify Clear Basic toolkit, Clarify Data Definition Editor, Clarify UI Editor, CB Script, Python, TOAD, Oracle 11g/10g/9i/8i, Informix, MY SQL 5.4, HeidiSQL, SQL Server 2014/2005/2k/8.0, SSIS, SSRS, Batch Manager, Redwood, Siebel 8.0, ASP.Net, VB 6.0, VBA, VB .Net, HTML, HTML5.0, Node.JS, JQuery, XML, Classic ASP, Java Script, VB Script, CSS, Angular 2.0, DHTML, AJAX, XSL, VSTS, Visual Interdev 6.0, Microsoft FrontPage, Visual Source Safe 6.0, Java, JSP, Struts, CRT, Putty, HTTPWatch, Wireshark, Lotus Notes 7.0, Replic-Action, Informatica Power Center 5.1/7.0, ASPECT, Pipkins, Rational Clear Case, Rational Clear Quest, Centura (Gupta SQL), SupportTrack, Avaya, NICE, Documentum, Active Directory, LDAP, PL/SQL, TSQL, Actuate 8.0/7.0, Hyperion 11/9.3/8.5, Team Site, Repli Web R-1, Site Server, Peregrine, Shell IBM MQ series, Site Minder 7.0, AWS, MVC 4, Sun Solaries 9.0, UNIX HP-UX 11.11, Windows 2008/2003/2K/NT.

AMERICAN HONDA MOTORS (AHM), TORRANCE, CA

Project Lead & SQL Server DBA

Jun ’03 - Jul ’04

1.Dealer Portal (iN 3.0):

2.Customer Survey Reports (CSR Reporting System):

3.EXCELL Ratings Analysis: Supports the EXCEL initiative, “Exceeding Customer Expectation for

Environment: ASP 3.0, IBM MQ Series, Documentum, .Net Web Services, Microsoft Project Planning, SQL Server 2000, SSIS, SSRS, Visual Studio 6.0, Java Script, VB Script, CSS, HTML, DHTML, XML, VB 6.o, UNIX HP-UX 11.11, Windows NT, IIS.

MENTURA, SANTA ROSA, CA

Project Lead & Architect

Sep ‘02 – May ‘03

VISIONEER INC, PLEASANTON, CA

Project Leader & Web Architect

Oct ’00 - Jul ’02

Environment: HTML, ASP 3.0, .Net Framework, C#, VB.Net, Visual Studio.Net, Cold Fusion 4.0, VB Script, PHP, ADO, Java Script, DHTML, CSS, XML, Visual Interdev 6.0, Windows NT/2000, Win Runner, Cute FTP, Crystal Reports, Acta Works 5.0, SAP R/3, People Soft, Siebel, DB2, MY SQL, SQL Server 6.5, IIS 4.0.

Achieve InfoTech, India

Developer

Oct ’96 - Aug ’00

Environment: VB 5.0/6.0, HTML, ASP, VB Script, ADO, Java Script, DHTML, CSS, Visual Interdev 6.0, Windows NT, Win Runner, Crystal Reports, Oracle 7.x, SQL Server 6.5, IIS 4.0.

EDUCATION & PROFESIONAL TRAINING:

oBachelor of Engineering in Mechanical.

(Vijayanagara Engineering College, Bellary, India. 1996).

oIBM Main Frame (Training Gebbs Infotech, Hyderabad, India. 1996)

oAS/400 (Training by Achieve InfoTech, Hyderabad, India. 1999)

oActa Works / Data Integrator (Training at Acta Works, Mountain View, CA. 2001)

oOracle RNT CRM (Training at Toyota, Torrance, CA 2008)

oPMP (Training at Keane, Irvine, CA & Torrance, CA. 2006, 2007, 2009)

oSiebel 8.0 Essentials (Training at Oracle University, El Segundo, CA. 2008)

oASP.NET, C#, VB.NET, Visual Studio.NET (Training at Visioneer, Pleasanton, CA. 2001)

oASP and VB 6.0 (Training at Achieve Infotech, Hyderabad, India 1997)

Contact this candidate