Customer Service Representative

NICHOLAS G SMITH

**********@*******.*** 208-***-**** 2007 W Overland Rd Boise, ID 83705

PROFESSIONAL SUMMARY

My objective is to seek a position to utilize my working skills as well as develop new abilities to broaden my capabilities.

EXPERIENCE

SALES SPECIALIST

Sep 2013 - Jun 2023 T-Mobile, Meridian ID

Provide effective and timely resolution of various customer inquires and concerns Build customer loyalty and value through effective account management, identifying additional products needed, features and services for customers. Worked with retention to find ways to keep services and revenue with clientele. RETENTION SPECIALIST, CUSTOMER SERVICE REPRESENTATIVE Aug 2011 - Jun 2013 DIRECTV, Boise ID

Managed over 5,000 customer call and inquires annually. Provided an extraordinary customer experience by promptly addressing inquiries, resolving issues and ensuring a positive customer interaction on every call. Maintained a high level of product knowledge to assist customers in making informed decisions. Collaborated with cross-functional teams to escalate and resolve complex customer issues. Contributed to improving customer satisfaction scores through effective communication and problem solving.

Assisted in onboarding and training new customers service representatives. SUPERVISOR/PHONE BANKER

Mar 2009 - Aug 2011 Wells Fargo, Boise ID

Assisted in leading a team of 20 banking professionals, providing guidance, coaching and performance feedback to ensure the achievement of sales and service goals. Managed high net worth clients, overseeing day-to-day baking needs and ensuring the delivery of exceptional service.

Developed and implemented sales strategies that led to increase in teams monthly and yearly revenue goals.

Collaborated with team members to improve customer engagement and satisfaction. Conduct regular team meeting to communicate goals, share best practices and foster a collaborative and cohesive work environment.

Ensure compliance with banking regulations and Wells Fargo policies SALES ARCHITECT

Nov 2006 - Jan 2009 Hewlett Packard, Boise ID

Collaborated with clients to understand their business needs and challenges, then design and present customized HP solutions to address those needs.

Partnered with team to devise strong tactics and strategies to upsell products and services. Built and maintained strong relationships with new and existing customers. MARKETING SALES REPRESENTATIVE

Mar 2006 - Oct 2006 Tru-Green Chemlawn, Meridian ID Sell programs and services to present and prospective clients. Conduct customer retention through tele-marketing and person to person contact. Measure and conduct lawn analysis to find solutions to present to customers. EDUCATION

HIGH SCHOOL DIPLOMA

Fruitland High School, Fruitland Idaho Graduated in 1997

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