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Delivery Driver Customer Service

Location:
Lake Wales, FL
Posted:
February 06, 2024

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Resume:

De’Andre Joe Sr.

Bartow, Fl. *****

863-***-****

ad3e5x@r.postjobfree.com

Skills

Team Player

Safe driver training

Logistics knowledge

Order picking and processing

Forklift safety and operation

Customer Service

OHSA Certified Industrial Powered Equipment

Experience

August 2022 - Present Day

FedEx, Davenport, Fl - Delivery Driver

● Completed on-time deliveries by choosing best and most efficient routes.

● Followed corporate procedures to maintain company and customer data confidentiality. Worked scheduled hours as required and took on available shifts during holidays and busy periods. Read maps, followed oral and written instructions and used GPS technology to make deliveries. Adhered to safe lifting techniques to avoid injuries. Communicated customer complaints, requests and feedback to company management for swift resolution.

● Operated vehicle safely in highly congested areas with no traffic violations.

● Managed over 115 stops daily

December 2020 -July 2022

Saddle Creek Logistics, Lakeland, FL - Certified Forklift Operator

● Used strapping and bracing techniques combined with proper balancing to prevent load shifting. Unloaded trucks and rail cars and moved materials to the staging area.

● Changed out forklift batteries and connected batteries to battery charger.

● Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

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● Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Loaded/Unloaded 8 trucks daily

November 2018 - November 2020

Amazon, Lakeland, Fl. - Delivery Driver

● Completed on-time deliveries by choosing best and most efficient routes.

● Delivered, set up and installed equipment in customer homes.

● Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

● Delivered packages to customer doorsteps and business offices.

● Communicated customer complaints, requests and feedback to company management for swift resolution.

● Read maps, followed oral and written instructions and used GPS technology to make deliveries. Loaded truck and properly secured items to prevent damage for deliveries.

● Completed rush deliveries on tight timetables to satisfy customer needs.

● Delivery over 180 stops daily

July 2013 - October 2018

Publix Warehouse, Lakeland,Fl -Warehouse Selector/Dock Person

● Maintained excellent attendance record, consistently arriving to work on time.

● Exceeded goals through effective task prioritization and great work ethic.

● Carried out day-to-day duties accurately and efficiently.

● Loaded trailers with product in productive and secure manner

● Read customer orders accurately.

● Located and selected the specific warehouse items to fulfill the customer's order.

● Operated forklifts and other warehouse machinery to stack items and prepare orders for shipping.

● Placed prepared orders on dock for loading onto shipping trucks.

● Performed visual inspections of orders to ensure they are correct and ready for shipment.

● Labeled order shipments correctly for easy identification.

● Followed warehouse safety procedures for the operation of equipment, such as wearing proper clothing, safe food handling, and maintaining awareness of your surroundings and the other workers when transporting items.

July 2011 - June 2013

Publix, Bartow, Fl. - Deli Clerk

● Greeted customers at counter to fulfill requests and answer questions.

● Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes. Delivered exemplary customer 3

service to guests, even in peak business periods to promote retention. Promoted new or high-value food items by creating attractive displays in cases and other customer- facing areas.

● Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

● Listened to customer requests and suggested additional menu items as appropriate to upsell products.

● Maintained clean, trash-free workspaces to maximize productivity and safety.

● Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

May 2011

Bartow Senior High School - Diploma

National Honor Society

Awards

Member of Bartow Senior High School Boys Basketball 2010 State Champions Numerous AAU Basketball Championships



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