Customer Service Quality Control
Resume:
RAFAEL BALLESTEROS.
****A *th Avenue. Brooklyn, zip.112220
**************@*******.***
Objective
Provide knowledge and support the preparation of pastries and hot drinks.
Pastry
Preparation: Create and innovate pastry recipes that align with the establishment's theme or style.
Quality Control: Ensure that all pastries meet high-quality standards in terms of taste, appearance, and texture.
Kitchen Operations: Manage inventory, ordering supplies, maintain a clean and organized workspace
Barista
Customer Service: Provide excellent customer service by taking orders, preparing beverages, and engaging with customers in a friendly and professional manner.
Beverage Preparation: Master the art of coffee and tea preparation, including espresso-based drinks, brewing methods, and the use of specialty ingredients.
Product Knowledge: Stay informed about the various coffee beans, teas, and educate customers about the different flavor profiles and options.
Equipment Maintenance: Ensure the proper maintenance and cleanliness
Cash Handling: Handle cash transactions accurately and efficiently
Team Collaboration: Work collaboratively with other staff members to maintain a smooth and coordinated operation, especially during busy periods.
Experience
Daily Provisions, Barista and Food Prep 2023
Organized and maintained equipment on coffee station, set up for service, executed customer coffee orders
Prepared breakfast menu items and pastries, including baking and final decorations
Patent Pending Café, Barista and Food Prep 2021 to 2022
Organized and maintained equipment on coffee station, set up for service, executed customer coffee orders
Prepared and cooked both sweet and savory menu items including cookies, sandwiches and cheese plates
Domino's Pizza 2020 to 2021
Crafted dough and ingredients based on customer’s requirements, executing to standards and quality expectations
Costco Mexico, Baker 2009 to 2013
Preparation of baked goods in large quantities, including cakes, breads and pastries
Salome and Federico Mexico, Baker 2006 to 2008
Preparation of cakes including executing the recipes consistently, baking and decorating
Education
UNIVERSITY OF SONORA, HERMOSILLO 2011
BACHELOR OF BUSINESS ADMINSTRATION AND ART
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