Customer Service Representative

Lisa Peeples

ad3e3t@r.postjobfree.com

SUMMARY:

Energetic Professional Customer Service Representative with 2+ years of experience in a fast-paced call center environment. Total Customer Service in many Diverse employer Companies 20 years. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes, resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. SKILLS & ABILITIES:

● Effective listening

● Empathy

● Friendly personality

● Goal-oriented

● Product knowledge

● Positive attitude

● Problem-solving skills

● Proficient in CRM software.

● Inbound/Outbound.

● 38 words per minute typing speed.

● Strong time management and prioritization abilities.

● Fast, accurate data entry skills.

● Multitasking and Prioritizing.

● Interpersonal skills.

● Initiative and problem-solving abilities.

● Photocopying, faxing, mail distribution and filing.

● Coordinates and maintains records for staff office space, phones, company credit cards and office keys.

● Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

● Sales/ Marketing

Reputation Management Software Company, Womply Lehi UT JUL 2018 – SEP 2018 SDR/SALES

● In bound Calls.

● Handles customer complaints regarding billing, payments, etc.

● Refers clients to superiors for other concerns.

● Records actions taken and modifications done during the phone transaction.

● Generates sales leads through telemarketing.

● Conducts phone surveys to clients to ascertain the company’s quality of service.

● Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

● Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items.

● Develops marketing strategies and campaigns.

● Sales Marketing

Marriott International, Midvale UT MAY 2018 – JUL 2018 Nov 2018 –Nov 2018

Customer Service Representative/ Booking Representative

● Make Reservations.

● Creates and modifies various documents using Microsoft Office, Word.

● The main duty of a Reservation Agent is to assist customers with planning and booking reservations.

● Handle 90+ calls daily as Inbound Calls.

● Credit Card Payments

● Provide Customer Service, Scheduling.

● Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items for Sell Services and Product.

● Web Savvy

● Reservation Agent

● Industry Groups.

Focus Browse Software Internet Companies, Ogden UT MAR 2018 – MAY 2018 Customer Service Representative

● Provide Customer Service USA and International.

● Maintains precise records of client activity to ensure appropriate payments and customer satisfaction.

● Handles client complaints and product returns.

● Resolve an average of 450 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters.

● Credit Card Payments

● Scheduling

● Inbound/Outbound Calling

Aerial Bouquets, Piggott Ark MAY 2011 – MAR 2013

Assistant Manager

● Ensuring that standards are consistent.

● Managing the first impressions of the company and of its brand.

● Setting departmental objectives, work schedules, budgets, policies, and procedures.

● Monitoring the appearance, standards, and performance of staff members. Asco Valve Aiken Sc FEB 2010 – OCT 2011

QC Tester

● Monitored production operations to ensure production standards were met.

● Read all blueprints and specification sheets.

● Performed random selection of produced parts for testing.

● Used micrometers, gauges, calipers and other measurement instruments to test appropriate measurements.

● Performed QC inspection on products received by suppliers

● Rejected supplier parts that did not meet standards.

● Rejected company-produced parts that did not meet standards. Leasing Agent, Nashville Tn SEP 2006 – OCT 2009

Leasing Agent Utilizes ValueMatch sales platform for leads and meets the targets set for contacts, personal visits, deposits, admissions.

● Pre-qualified prospective tenants and secures lease agreements from qualified applicants.

● Verifies applications in a timely manner and assists lessees during move in.

● Visits new occupants to welcome and orient them on occupancy policies to ensure a smooth transition.

World Color Press/ Colonial Rubber Dyersburg Tn JUN 1995 – JUL 2002 Machine Operator

● Operate press machine to starch and press garments before preparing them for manufacturer shipping

● Select the correct setting for the job task by consulting the provided setup documents S&S and AAA Arkansas/Mo MAR 1990 – DEC 1995

Customer Service Rep/Marketing Specialist

● Performed various customer service duties

● Responsible for accurate counting and balancing of cashier drawers

● Maintained weekly spreadsheet for forwarding to the Accounting Department

● Answered multiple line phone system and assisted callers or routed calls to appropriate department. Worked in Several Industrial Positions as well. 1995-20012 CNA- Not Certified/ Employed CNA/VNA Visiting Nurses Association Kennett, MO Variety of Industrial Positions.

EDUCATION:

● Certified in Monitor Tech Oct 2016

● Certified as Safety Watch Nov 2017

● Liberty University 2015-2015

● Central Christian College 2015-2017

● School of Massage Therapist 2012-2012

● Aiken Tech College 2002-2002

● Safety Watch TWIC /CPR CARDS.

● Volunteer Work - American Cancer Society

● CPR Certified.

Ref. Upon request

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