Patient Access Representative
Resume:
Brittany Thomas
Patient Access Representative
Atlanta, GA 30314
*****************@*****.***
• Collecting patient information, preparing various medical documents, and explaining policies to our patients as needed. Work directly with patients to help them understand the process and steps to obtain medical attention during visit.
• Greets patients in the facilities and over the phone. Assists doctors, nurses, and patients. Schedules doctors' appointments for patients. Performs clerical and administrative tasks. Prepares medical files. Maintains and keeps patient information confidential Sponsorship required to work in the US
Work Experience
Patient Access Representative
Healing Community Center - Atlanta, GA
January 2023 to Present
• Greets patients in the facilities and over the phone.
• Assists doctors, nurses, and patients.
• Schedules doctors' appointments for patients.
• Performs clerical and administrative tasks.
• Prepares medical files.
• Maintains and keeps patient information confidential by HIPPA Standards Front Desk Agent
Cambridge Security Services - Atlanta, GA
January 2020 to June 2022
Greet patients and visitors in a friendly and professional manner Answer phone calls and direct calls to appropriate personnel Patient Service Representative
Atlanta Gastroenterology Specialists PC - Atlanta, GA November 2018 to January 2019
• Greet patients and visitors in a friendly and professional manner
• Schedule appointments and maintain appointment calendar
• Answer phone calls and direct calls to appropriate personnel
• Verify insurance information and collect co-payments
• Maintain patient records and update patient information as needed Housekeeper/Maid
MaidBrigade - Atlanta, GA
July 2017 to December 2018
Responsibilities included vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. Change linens, wash dishes, and do light ironing and laundry if needed Housekeeper
Embassy Suites Atlanta - Perimeter Center - Dunwoody, GA December 2016 to May 2017
• Cleaned and sanitized occupied and vacant guest rooms and suites including penthouses and other high-traffic guest areas for 4-star properties throughout the greater Atlanta area
• Exceeded standards for cleanliness and health; utilized safe and mindful use of cleaning products & power equipment to prevent damage to fixtures and floors
• Maintained hallways, lobbies, lounges, corridors, elevators, and stairways; serviced and supplied restrooms;; dust/polish; washed windows, glass partitions and mirrors, walls, ceilings, baseboards and woodwork; gathered and emptied trash receptacles
• Kept carts and storage areas well-stocked, clean, and organized to replenished room amenities in real- time
• Requested cleaning and maintenance supplies/equipment; notified HK managers of potential repairs Lead Drive-thru Cashier
McDonald's - Brookhaven, GA
April 2015 to September 2016
• Counted and sorted money at beginning and end of shift with 100% accuracy; ensured drawer contained adequate change; maintained clean, orderly and fully-stocked checkout area
• Greeted and thanked each customer politely; confirmed orders and received payment by cash, check, debit/credit card, or coupons for busy 5 AM shift; zero item returns/customer come-backs
• Answered questions and corrected errors; handed customers their orders, receipts, napkins & condiments
Education
High school diploma
Chamblee High School - Atlanta, GA
August 2007 to May 2011
Skills
• Hospitality
• Hotel experience
• Driving
• Customer service
• Medical Records
• HIPAA
• Epic
• Insurance Verification
• EMR Systems
• Documentation Review
• Hospital Experience
• Medical Terminology
• Clerical Experience
• Medical Billing
• Administrative Experience
• Triage
• Medical Scheduling
Certifications and Licenses
driver's license
Non-CDL Class C
Assessments
Delivery driver — Completed
December 2021
Interpreting instructions or signs and solving problems Full results: Completed
Attention to detail — Completed
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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