Customer Service Call Center

Darrius D. Smith

Phone: 731-***-****

Email: ***********@*****.***

*** ****** ****** ****

Medina, TN. 38355

In response to your recent advertisement, please accept this letter in application for the position currently available within your company. I understand that you are looking for someone with strong people skills. My resume outlines my experience as well as my diverse skills make me a strong candidate for this position. I personally chose to disclose the following information to you, regarding my background, to assist you with your employment decision.

I was arrested, sentenced and have completed my obligation to society for committing a non-violent offense. I have completed 8 years of incarceration, numerous of programs and I am currently seeking employment. I have completely accepted full responsibility for my actions and continue to strive and work diligently to return as a productive member of society, given the opportunity. I just need a second chance and if given that opportunity I want need a third. Thank you for your consideration.

Respectfully,

Darrius D. Smith

Enclosure: Resume

Professional Experience

Xerox (Sprint Call Center) Nashville, TN. 37209

Customer Service Rep. 2008-2009

• Collected bill payment

• Trouble-shooted phones

• Collected on old debt

AT&T Call Center Nashville, Tn. 37209

Technical Support/Custer Specialist 2008-2012

• Operated in Tech Support

• Assisted with Customer Support

• Trouble-shooted phones

• Handled difficult calls

• Managed Customer Service Reps

• Made service changes, recommend service options and schedule installations for phone, fax, TV, and computer lines. Provided detailed and accurate accounts or customer calls for prevention of future audit issues. Consistently meet and/or exceed supervisor expectation.

• Resolve an average of 250 inquiries in any given week, exceeding weekly targets by 25%. Consistently meet performance benchmarks in all areas(speed, accuracy, and volume)

• Cross-sell services on 40% of calls upgrading customers on national service plans, call waiting, call forwarding, caller ID, international calling plans and phone/internet packages.

Portfolio Recovery Associates Jackson, Tn. 38301

Customer Service Rep 2012-2013

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Manage a high-volume workload within a deadline-driven environment.

• Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis.

• Viewed as an exceptional team player. Successfully supported an understaffed call center for one month, by taking on the workload of two employees(over 60 clients per day).

• Selected to train 30 new telephone interviewers functioned as ongoing lead trainer and assured consistent quality of service and professional environment. Darrius D. Smith

Phone: 731-***-****

Email: ***********@*****.***

139 Hidden Valley Lane

Medina, TN. 38355

• Collected on old and current debt from creditors and credit agencies

• Handled difficult calls

• Managed Representatives

• Screen Calls

• Kept record of customer interactions and transactions

• Collected deposits and payments and arranged billing Apria/Coram Healthcare Jackson,Tn.38301

Customer Service Rep 2012-2014

• Led a team of reps handling inquires and assisting clients regarding the state healthcare program by telephone

• Handled difficult calls

• Researched and answered client questions

• Served over 50 clients daily regarding medical and billing

• Worked from home and was lead specialist

• Worked with insurance companies billing and coding

• Reviewed claim adjustments with dealers, examining parts claimed to be defective and approving and disapproving dealers claims

• Reviewed insurance policy terms in order to determine rather a particular loss was covered by insurance

• Completed contract forms, prepared change of address records and issued service discontinuance orders

• Conferred with customers by telephone and in person in order to provide information about products and services

• Took orders and canceled accounts

• Obtain details of complaints

Best Buy Jackson,Tn.38301

Logistics Support 2012-2013

• Maintained monthly inventory records

• In charge of online pick-up orders

• Cashier

• Stocked products

• Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods

Yancey Medical Center Humboldt,Tn.38343

Medical Office Assistant 2012-2015

• Entered and retrieved patient account information on computer networks using Access and Excel spreadsheets

• Spearheaded medical events

• Reconstructed and improved front office

• Did banking deposits for the office

• Prepared sign-in paper/documents for patient and doctor

• Scheduled doctor appointments

• Balanced cash drawer daily

• Did billing and coding for different health insurances(Medicare, Medicaid, Bluecross/Blueshield, Humana, United Healthcare)

• Open and Closed Office

• Personal assistant to doctor(included getting food, shopping for cleaning and office supplies for the office)

• Scheduled meetings for the doctor

• NECX Education Dept. Mountain City, Tn. 37683

Culinary Arts Vocational Program 2015-2018

• Learned and executed different cuisines and styles of cooking

• Utilized and maintained commercial kitchen

• Learned about FIFO, OSHA regulations and Fire, Safety and Sanitary Codes

• Learned about fundamentals of cooking and running a commercial kitchen

• Learned food science and nutrition

• Learned how to identify flavors and flavor development

• Learned creative menu planning and successful food pairing

• Learned new knife skills, blade styles, and butchering techniques

• Learned about style and plating presentation

Darrius D. Smith

Phone: 731-***-****

Email: ***********@*****.***

139 Hidden Valley Lane

Medina, TN. 38355

• Learned new and exotic regional and international cuisines

• Learned how to stock and cook

• Learned how to run and managed a successful restaurant NECX Industry Mountain City, Tn. 37683

Production Worker 2018-2019

• Worked as a production line worker for the recycling center Aramark NECX Main Annex Kitchen Mountain City, Tn. 37683 Cook 2019-2023

• Serve over 900 people in food line daily

• Cooked food

• Was head cook

• Stocked food in coolers, dry stock and freezer

• Did diet paperwork and other paperwork

• Executed daily operations of cooking and preparing meals

• Wrote and designed and produced menus

• Trained and managed people

• Prepared Diet trays

• Inventory

• Structured and Maintained Commercial kitchen

• Add/Subtract food waste and cost

Education

Humboldt High School 2004-2008

Humboldt, Tn.38343

• Graduated in 2008 with an High School Diploma

Tennessee State University 2008-2010

Nashville, Tn. 37209

• N/A

NECX Education Dept. 2015-2018

Mountain City, Tn. 37683

• Culinary Arts Degree

License: Certified Culinary Arts Diploma

Other: Completed several certificate programs while incarcerated available upon request Computer Skills: MS Word, MS Excel, MS Powerpoint, MS Outlook References: Available upon request

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