Business Development Customer Service
Resume:
ZAHEER KHAN
Contact Address :
Mr. Zaheer Khan
Las Vegas
NV 89129
USA
Tel: +1-702-***-****
E-mail: ad3e1h@r.postjobfree.com
Personal Summary
Focused with a comprehensive knowledge of managing and developing stores and leading staff & sales teams Commercially aware and highly successful in driving business forward whilst delivering high retail standards, through increasing sales performance, business development and H.R skills. Proven ability to maximize sales and profitability through excellent service and the effective management of retail space.
Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable challenging retail managerial position.
Experience
Store Manager
September 2016- Current (Terrible Herbst, Inc
Responsible for overseeing the daily operations of a store making sure it runs smoothly and effectively. Motivating sales teams, creating business strategies, developing promotional material and training new staff.
Recruiting, training, supervising and appraising staff.
Managing budgets
Maintaining statistical and financial records.
Dealing with customer queries and complaints.
Overseeing pricing and stock control.
Ensuring compliance with health and safety legislation.
Preparing promotional materials and displays.
Operation Manager
September 2005 – April, 2015 (Hudson Group) Philadelphia International Airport
Responsible for the organizing and planning for multi stores involved in Customer Service Management, sales forecasting / demand planning, vendor management, Space utilization, FEFO and retail return policy
Duties:
Deputizing for the Store Managers & Supervisors, supporting and overseeing shop openings
Overseeing the recruitment of new sales and retail staff
Responsible for training and induction programs for new staff members
Day to day running and operating of stores
Ensuring a consistently high standard of presentation in all branches
Working closely with visual merchandisers
Maintaining accurate records of all pricing, sales, and activity reports
Controlling shrinkage, wages, write-off, cash control and store expenditure
KEY SKILLS AND COMPETENCIES
Responsible for opening new stores
Customer Service Excellence
Team building & Supervision
Inventory Management
Experience of budgetary and merchandise management.
Consistent at meeting all set sales targets
Brand experience, working within brand guidelines
Helped push the business forward to achieve significant turnover and profitability in multi stores
Additional Responsibility as Joint Venture operation Manager
Direct reporting to Stakeholders
Responsible for all business reports and analysis
Meetings with partners
Closing & opening of store as per profitability
Terminal Manager
July 2001 – August, 2005 (Hudson Group) Philadelphia International Airport
Provided optimal levels of customer services for clients
Hired and trained all applicants in store requirement
Maintained schedule for production and prioritized work
Evaluated work of all temporary employees
Supervised efficient working of assembly and finishing department at end of every shift
Maintained an inventory of supplies and prepared records of various receiving and transfers
Monitored work of department managers and ensured adherence of company standards
Analyzed store efficiency and productivity and resolved all problems
Organized security exits according to safety codes and standards
Evaluated operational reports and ensured compliance to all company policies and procedures
Store Opening & Closure Experience
Nashville airport (Tennessee) opening
Fort Lauderdale airport (Florida) opening
Okaloosa airport (Florida) opening
Atlantic City airport (New Jersey) opening
Newark airport (New Jersey) opening
Atlanta airport (Atlanta) for store closure
Education
High School Diploma F.K. Lane High School New York (1995 to 1998)
Business Management Philadelphia Community College (1999 to 2001)
Personal Profile
Marital Status
Married
Languages
English / Urdu / Punjabi
Reference
Furnished upon request
Contact this candidate