PCA/Store Lead/Administration
Resume:
Tamara Wade
Tulsa, OK *****
********@*****.***
I have over 20 years of professional experience in administration, marketing, team leading and sales. Self-motivated, able to set effective priorities and implement decisions to achieve immediate and long-term goals and operational deadlines. I have computer skills in Microsoft Office including Excel spreadsheets, Microsoft Office and Word. I have strong written and oral communication skills with the ability to work well with others.
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Elara Caring - Tulsa, OK
December 2023 to Present
Provide mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare, provide compassionate care and assistance and report clients' progress to help ensure their overall wellbeing. Laundry and errands as needed, meal preparation, light housekeeping and paying bills as needed.
Store Lead, Delivery Driver
State Beauty Supply - Tulsa, OK
January 2022 to October 2022
Invoice, Pack and deliver orders. Collect payments, Process payments. Onen and close store. Daily paperwork including bank account, petty cash and deposits. Assist customers with instore or delivery questions. As a licensed stylist this was very beneficial to the company.
Clean and maintain supplies at store. Accept, unload, stock and transfer inventory. Pull old stock form shelves and change out signage monthly. Other duties as assigned. Owner/Operator
Holy Snipitz - Sapulpa, OK
March 2019 to January 2022
• Hair shop and Tanning
• Renovate and permit premises
• Keep up to date records of billing, bank account & credit card. All utilities, products and sales.
• Keep track of 1099 contract help filing tax paperwork. Sales
• Creating excel graphs.
• Cleaning and disinfecting all used items and anything touched.
• Other duties as needed
Office Manager
Indaco Metals - Sand Springs, OK
March 2018 to February 2019
• Oversee store.
• Opening and closing reports and paperwork. Ordering and maintain supplies. Clerical work including data entry, filing, maintaining records and bank accounts.
• Collections and processing payments.
• Receiving calls from the public and clients resolving any questions, concerns or issues they may have. Hair Stylist
Haircuts Express-self-employed - Sapulpa, OK
January 2017 to March 2018
Self-employed cosmetologist
Chiropractic Assistant
Travis Chiropractic
July 2016 to January 2017
• Opening duties: ie cleaning and paperwork
• Processing claims, xrays and exams, new patient paperwork, processing patient and insurance payments, personal injury and workman compensation cases and other duties as assigned. Customer Advocate-Call center
Blue Cross Blue Shield - Tulsa, OK
February 2016 to July 2016
*Assist members with any questions or concerns in regards with insurance, claims, pre authorizations and benefits.
*Adjust claims, process documents, contact providers as needed and return calls to members with resolutions.
*Create Excel spreadsheet to verify deductible, coinsurance and out of pocket max are applied correctly. Administrative Assistant to President and Chief Financial Officer of company Ozark Pizza Company
August 2015 to February 2016
• Assist with entering payroll.
• Using Excel to track, enroll and terminate all employees for BCBS and DD, arrange for Cobra. Track and submit eligible employees for Aflac. Each month reconcile the bills for insurance with deductions for employees.
• Research, apply for and maintain all permits and licenses for all stores.
• Type, edit and proofread documents.
• Creating spreadsheets to help office members with documentation. Gathering, storing, organizing and managing all employee files for 60 stores in 4 states. Answering phones, sending and receiving correspondence, maintaining office and breakroom supplies as well as greeting clients and customers. Leasing Agent
Tulsa Housing Authority - Tulsa, OK
July 2012 to August 2015
• Maintain 600+ families on the section eight program.
• Contact and schedule Appointments. Process and input all requests from tenants and landlords to maintain current information. Maintain records and forms that are relevant to applicant's history via both hard copy in files and scanning into system and assigning to each tenant.
• Tenant port ins and port outs with income verifications. Process all new leases, amendments, annuals, pay changes and any other changes in tenant or landlord information.
• Conduct mass selections and briefings to maintain voucher holders and tenant/landlord knowledge. Determine the initial eligibility; verify income and assets, and allowable deductions for the calculation of rent for rental assistance for individuals applying for assistance.
• When procedural questions are encountered use initiative, integrity, and independent judgment making decision based on policies and procedures.
• Work closely with landlords and supervisors to maintain housing voucher holders.
• Maintain standards for monthly office and random file audits to achieve 96% to 100% accuracy.
• Act as receptionist, receive phone calls from public and answer inquiries about housing assistance.
• Training Attended with Tulsa Housing Authority:
• Defensive Driving *Attitude & Performance *Conflict Resolution *Winning in the Workplace *Sexual Harassment *Cyber Awareness *Stress Management *Excel I *Communication Skills *Publisher I *Hearing Officer*Playground Safety *Personality Types *Diversity Awareness *Motivation *DVIS Loan officer-Promotion to Assistant manager -Promotion to Manager Personal Loans
2010 to July 2012
*Oversee eight offices filling in where needed. Maintaining staff.
*Opening and closing reports and paperwork. Designing, ordering and maintain advertising supplies. Clerical work including data entry, filing and maintaining records and bank accounts.
*Collections, processing payments. Consult, process and close loans including data entry. Suits and garnishments including appearing in court.
*Receiving and conducting calls from the public and clients resolving and questions, concerns or issues they may have.
Education
GED, Cosmetology College
Webster High School-Sand Springs Beauty College-Cosmetology Skills
• Microsoft office
• Section 8
• Property Leasing
• Loan Officer Experience
• Property Management
• Hair Styling
• 10 key calculator
• Leadership
• Customer support
• Office Management
• Cashiering
• Cash handling
• Management
• Interviewing
• Payroll
• Bookkeeping
• Employee orientation
Certifications and Licenses
Cosmetology License
Assessments
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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