Geneva Booker

ad3e11@r.postjobfree.com

512-***-****

CUSTOMER SERVICE REPRESENTATIVE-REMOTE

CORE COMPETENCIES

- Organizational Skills - Critical Thinking - Leadership - Teamwork

- Adaptability - Technical Skills - Problem Solving - Empathy

SUMMARY

Professional Customer Service Representative with 13+ years of experience in the personal care home industry

as an Activity Assistant. As a customer advocate my leadership, communication, and organizational skills encouraged residents to take part in daily activities to enhance their quality of life. Effective and efficient in identifying and resolving issues with customers.

●Assisted Bus Driver with Code of Conduct & all policies, procedures, laws, and State/Federal regulations regarding the transporting of approximately 100 students daily

●Assisted Activity Director in the development of an activities calendar and daily living skills for 150 residents.

●Managed approximately 25 incoming call orders from floral companies (800-Flowers, FTD, and Teleflora) daily

●Managed purchasing operations for $320M in accessories, in a volatile marketplace

EXPERIENCE

Pflugerville ISD - Pflugerville, TX April 2022 to December 2022

School Bus Monitor

●Assisted Bus Driver with Code of Conduct & all policies, procedures, laws, and State/Federal regulations

regarding the transporting of approximately 100 students daily

●Maintained social and secure environment supporting students’ physical, communicative, and emotional needs

●Completed and maintained accurate, updated, and timely records, including bus routing details

Heritage Hill Senior Community - Weatherly, PA June 2008 to June 2021

Activity Assistant-Specialized in Alzheimer Care

●Assisted Activity Director in the development of an activities calendar and daily living skills for

150 residents

●Facilitated interactive communication programs that provided physical, intellectual, social, emotional

and spiritual opportunities for community residents

●Collaborated with Director to coordinate sixty annual community events from beginning to

end including set-up and break down

●Supported Nursing staffing during COVID-19

Flowers 4U, Pocono Pines, PA June 2007 to December 2007

Customer Service Representative (Part-Time)

●Managed approximately 25 incoming call orders from floral companies (800-Flowers, FTD, and Teleflora

●Placed direct orders for 10-15 walk-in, phone call, and online customers daily

●Assisted customers with floral designs and established deadlines for delivery

●Maintained database of customer sales, sales receipts and florist orders placed directly with Flowers 4U

Avon Products, Inc - NY, NY April 2002 to June 2006

Assistant Supply Chain Manage - Accessories - Handbags, and Shoes

●Managed purchasing operations for $320M in accessories, in a volatile marketplace

●Issued contracts and order confirmations for finished goods and raw materials electronically

●Communicated buy strategies, and timelines of production schedules for initial purchases from vendors

Production Assistant - Accessories - Handbags, and Shoes May 1999 to April 2002

●Directed all aspects of procurement and vendor relations management

●Met and/or exceeded daily production goals.

●Played an integral role in securing competitive pricing with vendor for apparel and shoes

●Facilitated buy strategy meetings with suppliers and sourcing manager, ensuring production timelines

●Collaborated with logistics team to repurpose $100K in excess back-up material, resulting in finished goods,

accruing sales of $195M

EDUCATION

●Kaplan University Online - Business Administration - IT

DeVry University Online - Business Administration - IT

●Elizabeth Seton College - Computer Science

●Jacksonville Senior High School-Diploma

CERTIFICATES

●Alison Customer Service Representative

●Pflugerville ISD Special Needs and Bus Monitor

●PA Department of Public Welfare Adult Residential Licensing-Direct Care Staff Training Course

and Competency Test

SKILLS

Zoom Conferencing, Skyward Computerized Training

Elder Care Senior Activity Connection Website

MS Word, PowerPoint, Excel

QAD (Avon Marketing, Development, Purchasing, and Logistics Computer Systems)

VOLUNTEER ACTIVITIES

●PYBA-Girls Basketball Coach

●Avon Volunteer of the Year Youth Award

●Girl Scouts Leader

●Junior Achievement

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