Des Moines Data Entry

Sheena Wright

Norwalk, IA *****

515-***-**** - **********@*****.***

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Attention to Detail

Organization and Time Management

Decision-Making

Administrative support

Customer satisfaction

Telephone etiquette

Scheduling

Bookkeeping

Work History

08/2012 to Current

Childcare Provider

CACFP-Children And Adult Care Food Program – Des Moines, IA

Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Planned menus complying with established health guidelines and budget limitations.

Prepared and served nutritious and healthy meals and snacks.

Executed billing tasks and recorded information in company databases.

08/2010 to Current

Owner/Childcare Provider

Wright Daycare – Des Moines, IA

Cared for children ages 6 weeks old to 12 years old in nurturing and age-appropriate way.

Worked with children individually and in groups to teach social, communicative and problem-solving skills.

Consulted with families to discuss activities and behaviors of each child.

Managed day-to-day business operations.

Followed up with appropriate parties to obtain prompt payments.

Kept all patient information secure and confidential.

Used data entry skills to accurately document and input statements.

09/2018 to 01/2019

Shelter Aide

CISS Central Iowa Shelter Services – Des Moines, IA

Offered friendly and efficient service to clients, handled challenging situations with ease.

Worked with clients to improve life choices and maximize benefits of programs.

Worked with clients to understand needs and provide excellent service.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Supervised programming and administrative facets of temporary homeless shelter for men and women, many with dual diagnoses.

01/2007 to 07/2010

Receptionist

H & R Block Tax Services – Des Moines, Iowa

Answered central telephone system and directed calls accordingly.

Managed multiple tasks and met time-sensitive deadlines.

Confirmed appointments, communicated with clients and updated client records.

Sorted, received and distributed mail correspondence between departments and personnel.

Corresponded with clients through email, telephone or postal mail.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Maintained confidentiality of information regarding clients and company.

Answered phone promptly and directed incoming calls to correct offices.

Education

North High School - Des Moines, IA

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