Customer Service Retail Merchandising

Jana Locklear

Retail Project Supervisor

Driveline Retail Merchandising

Fayetteville, NC

Email: ****************@*****.*** Phone: 856-***-****

Skills

●Superior verbal and written communication

●Data analysis and presentation

●Conflict resolution

●Proficient in Microsoft suite applications

●Project Management

●Customer service

●Strategy development and implementation

Experience

Retail Project Supervisor 2019- Current

Driveline Retail Merchandising, Fayetteville, NC

●Developed & implemented strategic plans to optimize product placement and visual appearance in retail spaces while ensuring compliance with brand guidelines and standards

●Collaborated with cross-functional teams to align merchandising initiatives with overall business objectives

●Monitored & adjusted target achievement plans to respond to market trends and customer preferences

Shift Manager 2015 - 2019

Hardee’s, Roanoke Rapids, NC

●Trained and developed employees on responsibilities, ensuring compliance with company and local policies and a focus on superior customer service

●Resolved problems presented by customers and employees and collaborated with management to address operational challenges

● Prepared and presented shift reports detailing key metrics, sales figures to higher management for strategic decision-making

●Adapted the training processes for hires to ensure personal understanding of policies while collecting data on individual performance

Assistant Manager 2005- 2014

Arby’s, Fayetteville, NC

●Monitored objectives and key results from employee improvement plans, improving satisfaction by 13%

●Assisted management by taking lead responsibilities for financial aspects of the restaurants while implementing cost control measures to optimize profitability

●Supervised and led restaurant team members, ensuring staff have the resources necessary to meet operational needs during peak hours

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