EDUCATION:

CASS COMPREHENSIVE HIGH SCHOOL

Graduated May 1988

gpa 3.8

MEDIX MEDICAL

Graduated May 1993

Medical Office Admin

gpa 4.0

North Metro Tech

Attended 1995-1996

Micro-computer Specialist

SKILLS:

Senior Customer Service Agent

Bi-lingual (Spanish’/Portuguese)

Typing 80+ wpm

Data Entry

Dispatching

Public Relations/’Personnel

Executive Administrative Support

OBJECTIVE:

To obtain gainful employment with Atrium Health in the role of Help Desk Support where I can utilize my skills, experience & education to become part of the team and an asset to the IT Department.

AWARDS, CERTIFICATES & RECOGNITION:

National Science Merit Award Recipient, 1986/87 Perfect Attendance,

Medix Medical, 1993

Women’s Conflict Management Skills, 2004

Google Course Certificate- Technical Support Fundamentals. 2023

REFERENCES AVAILABLE UPON REQUEST

Billie Michelle Hill

“Missie”

Customer Service Specialist

Email: ad3dzw@r.postjobfree.com

Phone number: 470-***-****

Address: 426 Elm St. #3, Calhoun, Ga 30701

EXPERIENCE:

Autobuy, Initial location - 113 Tennessee St, Cartersville Ga. February 2022 to present.

Office Manager for the Cartersville branch until December 2022, at which time the Ga locations were phased out and I was given the option to work remotely as an Agent for the BDC. (Business Development Center) Our Headquarters is stationed in West Palm Beach, Fl with 13 additional locations along the West Coast of Fl. We are a Car Buying Company and are known to Pay the Maximum amount and exceed the offers of our competitors. I answer a high volume of incoming calls as well as contact the leads that come in from our website, www.wepaythemax.com. We do appraisals on cars, trucks, motorcycles, boats, and RV’s. We offer in-house appointments or set up virtual appraisals and have our buyer call and give them an offer over the phone. I obtain their demographic information and the information on their vehicles so that our analyst can give an accurate appraisal. I have consistently been in the top 3 out of the BDC with appointments made and cars purchased for 13 months running. I utilize many different programs and applications to make the process function seamlessly from beginning to end as this is a specific work model.

Patriot Towing, 88 Hickory Spring Industrial Drive,

Canton, Ga., Feb. 2018 to January 2022.

Dispatcher- Answered phones, scheduled towing services, lock outs, tire services and winch outs for customers. Ran daily reports as well as monthly credit card reports. Collected and posted payments. Communicated daily with Allstate, Agero, Geico, NSD and other insurance companies with which they have contracts.

North Georgia Medical Translators, Self-Employed, Cartersville, Ga. February 2008 to July 2015.

I owned and operated this business as a Community Service provider to accompany clients to medical appointments, treatment, and follow-up to assist with communication. Acted as a liaison between patient and the provider as well as facilitating trips to their pharmacies to assure that they were registered and properly documented.

WellStar Health System, Marietta, Douglasville, Kennesaw, January 2001 to February 2008,

Kenmar Pediatrics – PAR, PSR, Charge entry for a 9-provider Pediatric group, scheduled, data and demographic entry, answered multi-line switchboard, coding, billing, collections, triage,

Douglas Hospital – Unit Secretary for ICU, Cardiac-Step down and Renal Health,

Kennestone Hospital – Registrar for Mother/Baby, Bone Density Scanning and Mammography

Contact this candidate