Customer Service Data Entry
Resume:
Knowledgeable and dedicated customer service
professional with extensive experience in the
service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain
customer satisfaction and contribute to company
success. Specialize in quality, speed and process
optimization. Articulate, energetic and results-
oriented with exemplary passion for developing
relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
Eganville Country Depot - Customer Service
Representative
Eganville, ON • 04/2021 - Current
WORK HISTORY
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
•
Answered customer telephone calls promptly to
avoid on-hold wait times.
•
Answered constant flow of customer calls with
minimal wait times.
•
Offered advice and assistance to customers,
paying attention to special needs or wants.
•
Assisted customers with setting appointments,
special order requests, and arranging
merchandise pick-up.
•
Developed community reputation through
commitment to customer satisfaction and strong
client relationships.
•
SKILLS
• Courteous with Strong Service Mindset
• Customer Account Management
• Upselling Products and Services
• Order and Refund Processing
• Efficient and Detail-Oriented
• Responding to Difficult Customers
• Call Documentation
• Understanding Customer Needs
• Data Entry and Maintenance
• Issue and Complaint Resolution
• Building Customer Trust and Loyalty
• Calm and Professional Under Pressure
• Customer Data Confidentiality
Barrie North Collegiate Institute
Barrie, ON • 06/1996
High School Diploma
EDUCATION
Smart Serve Cerificate
CERTIFICATIONS
AIMEE HENSTRA E: ****************@*****.***
P: 613-***-****
A: Golden Lake, ON K0J 1X0
WWW: Online Digital Resume
LCBO - Customer Service Representative
Eganville, ON • 06/2020 - 01/2021
South Medic - Factory Production Worker
Barrie, ON • 08/2019 - 03/2020
Casino Rama - Bartender/Server
Orillia, ON • 05/2014 - 05/2019
Recommended products to customers,
thoroughly explaining details.
•
Collected customer feedback and made
process changes to exceed customer
satisfaction goals.
•
Fielded customer questions regarding available
merchandise, sales, current prices and
upcoming company changes.
•
Cultivated customer loyalty, promoted repeat
business and improved sales.
•
Leveraged sales expertise to promote products
and capitalized on upsell opportunities.
•
Carefully packaged finished products and
prepared for shipment.
•
Unloaded and loaded items from conveyors,
machines, and conveyances.
•
Operated 10 plus machines proficiently and in
compliance to safety standards.
•
Inspected final products to assess compliance
with quality standards and established
tolerances.
•
Demonstrated proper use of equipment to newly
hired employees to avoid workplace injuries.
•
Kept bar presentable and well-stocked to meet
customer needs.
•
Performed opening and closing duties, printing
sales reports, setting up for incoming shift,
preparing cash drawers and taking inventory.
•
Organized bar inventory and storage procedures
to keep stock within optimal levels and meet
expected customer demands.
•
Followed alcohol awareness procedures for
preventing excessive guest intoxication.
•
Adhered to state laws regarding alcoholic
beverage services and customer regulations.
•
• Handled simultaneous customer, team and
The Lockeroom - Bartender/Server
Bafrrie, ON • 03/1999 - 04/2014
business needs while avoiding unnecessary
delays or errors.
Kept alcoholic beverages well-stocked and
organized to meet expected demands.
•
Adhered to state laws regarding alcoholic
beverage services and customer regulations.
•
Maintained secure cash drawers, promptly
resolving discrepancies in daily totals.
•
Assisted servers with specialty drinks orders by
preparing on-demand items without delay.
•
Set up glassware, liquor and other necessary
supplies for special events.
•
Contact this candidate