SHARLENE CALLAHAN

*** ********** **

Covington, Indiana 47932

765-***-****

E-Mail: ad3dyc@r.postjobfree.com

SKILLS

Microsoft Word

Microsoft COA – Computer and Office Automation

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Peachtree Accounting

EMPLOYMENT HISTORY

Office Customer Service

September 2020- present

Covington County Market

-Covington, Indiana

Count and balance register drawers.

Input information into computer.

Multi-tasking by running register, Office, and employee breaks at the same time.

Customer Service

November 2015 – September 2020

Professional Communication Services – Huntsville, Alabama

•Answering phone calls in the call center to assist clients in directing medical calls.

•Inputting information into the computer while conversing with clients on the phone.

Customer Service Comcast

July 2014 – January 2015

West - Huntsville, Alabama

• Answering phones in the call center to assist members with billing questions.

•Inputting information into the computer while conversing with clients on the phone.

•Multi-tasking by utilizing multiple systems at once.

Customer Advocate

March 2013 –March 2014

BlueCross BlueShield of Illinois – Danville, Illinois

•Answering phones in the call center to assist members with insurance questions.

•Inputting information into the computer while conversing with clients on the phone.

•Multi-tasking by utilizing multiple systems at once.

Mortgage Consultant

September 2012 to March 2013

Citi – Danville, Illinois

•Answering phones in the call center to refinance home mortgages.

•Inputting information into the computer conversing with clients on the phone.

Customer Service/Housewares Manager

October 2008 to August 2012

Big R – Crawfordsville, Indiana

•Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.

•Managerial duties, including but not limited to, balancing drawers, closing reports, bank deposits, and customer service.

EDUCATION

Indiana Business College, Terre Haute, IN

Associate of Applied Science Degree, March 2007

Accounting

Business Administration

Covington Community High School, 1983

AWARDS and HONORS

Dean’s List

Academic Excellence Award,

Outstanding Scholarship Award,

Certificate of Achievement,

Honor of Highest Achievement Award

Contact this candidate