Customer Service Call Center
Resume:
SHARLENE CALLAHAN
Covington, Indiana 47932
E-Mail: ********.*****@*****.***
SKILLS
Microsoft Word
Microsoft COA – Computer and Office Automation
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Peachtree Accounting
EMPLOYMENT HISTORY
Office Customer Service
September 2020- present
Covington County Market
-Covington, Indiana
Count and balance register drawers.
Input information into computer.
Multi-tasking by running register, Office, and employee breaks at the same time.
Customer Service
November 2015 – September 2020
Professional Communication Services – Huntsville, Alabama
•Answering phone calls in the call center to assist clients in directing medical calls.
•Inputting information into the computer while conversing with clients on the phone.
Customer Service Comcast
July 2014 – January 2015
West - Huntsville, Alabama
• Answering phones in the call center to assist members with billing questions.
•Inputting information into the computer while conversing with clients on the phone.
•Multi-tasking by utilizing multiple systems at once.
Customer Advocate
March 2013 –March 2014
BlueCross BlueShield of Illinois – Danville, Illinois
•Answering phones in the call center to assist members with insurance questions.
•Inputting information into the computer while conversing with clients on the phone.
•Multi-tasking by utilizing multiple systems at once.
Mortgage Consultant
September 2012 to March 2013
Citi – Danville, Illinois
•Answering phones in the call center to refinance home mortgages.
•Inputting information into the computer conversing with clients on the phone.
Customer Service/Housewares Manager
October 2008 to August 2012
Big R – Crawfordsville, Indiana
•Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.
•Managerial duties, including but not limited to, balancing drawers, closing reports, bank deposits, and customer service.
EDUCATION
Indiana Business College, Terre Haute, IN
Associate of Applied Science Degree, March 2007
Accounting
Business Administration
Covington Community High School, 1983
AWARDS and HONORS
Dean’s List
Academic Excellence Award,
Outstanding Scholarship Award,
Certificate of Achievement,
Honor of Highest Achievement Award
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