Katelin Wilkins

Direct Support Professional

507-***-****

ad3dv4@r.postjobfree.com

Brooklyn, NY

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Experience

Sales Associate

Fat Witch Bakery October 2022-November 2023

●Packaging

●Cleaning

Sales Associate

The Gap Inc. June 2022-May 2023

New York, NY

June 2022 - April 2023

●Met merchandising standards by keeping store stocked and products faced.

●Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

●Tagged new merchandise for sale and updated signs.

●Cultivated relationships with new and existing customers to drive sales.

●Assisted customers with product selection to ensure customer satisfaction.

Cashier

Morton Williams. October 2021-April2022

●Scanning food items

●Greeting customers

●Stocking isles

Technical Support Specialist

Market Source Group /Target

Queens, NY

Oct. 2019 - June 2021

●Utilized department and company ticketing systems to manage and resolve client needs.

●Created and maintained technical documentation.

●Supported customers and colleagues with catered technical advice.

●Handled customer complaints and escalated issues according to procedures.

Cashier

MET Supermarket

Brooklyn, NY

June 2018 – Aug. 2018

●Maintained flexible mindset and work hours to fit needs

●Provided efficient and courteous service to customers.

●Operated cash register and accurately processed payments, returns, and exchanges.

●Resolved and de-escalated issues to address customer concerns.

Cashier

Key Food Marketplace Pleasantville

March 2017 - May 2017

●Assisted with store and cash wrap stocking, opening and closing procedures, store setup

●Developed strong customer service skills by providing efficient and accurate service.

●Greeted and informed customers of products, fostering positive store experiences.

Worker Summer Youth Program

New York, NY

July 2016 - Aug 2016

●Collaborated with Program Group Leaders to create daily activities for the Summer Program

●Chaperoned Summer Program Participants to field trips, and to and from lunch and classes at other facilities

Education

Associate in Applied Science in Health Services Administration Candidate

Berkeley College, New York, NY

Expected graduation Dec 2023

Skills

●Remote Access Software

●POS SYSTEM

●Chromatography

●Operating Systems

●Network Support

●Help Desk

●Microsoft Office

Certifications

●CPR May 2021 to May 2023 Certification in CPR

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