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Customer Relations Service

Location:
Aliso Viejo, CA
Posted:
February 05, 2024

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Resume:

Juli Wancho

***** ** *******

Aliso Viejo, CA ***56

714-***-****

Objective

I've been a recruiter for over 27 years. I'm semi-retired and looking for work in a different field. I have an impeccable work ethic and a great sense of urgency. In short, I get things done. I have extensive knowledge in communication and customer relations. I have been a trainer, manager and mentor. I'm a fast learner and can bring value to your organization. My past work history may not match up to what you're looking for but I am. I can't wait to get started.

WORK HISTORY

STABILITY HEALTHCARE 4/2022 – 1/2024

Travel RN/Allied Recruiter

Utilize ATS (applicant tracking software) for organizational recruiting efforts, reviewing applicant information and managing open requisitions.

Recruit nurses via job posting sites, ATS database, and internal referrals.

Complete necessary procedures including entering requisitions, and responding to online applicants.

Provide training and recommend training opportunities including utilization of online sources such as LinkedIn.

Maintain ATS files for candidates; process approved candidate files forward and effectively disposition rejected candidate files.

Maintain and update employee/client files according to HIPPA guidelines.

Manage employee's personnel files and maintain accurate up to date confidential client files to ensure compliance with HIPPA.

Negotiate rates and desired shift for Clinicians

Provide excellent customer service to clinicians and attentive listening skills when handling issues with their contracts

HEALTHCARE TALENT 1/2016- 3/2022

Recruiting Operations Supervisor/Account Management

Supervised a team of 5 recruiters assisting with leading recruiting efforts in healthcare

Managed job boards and postings on Indeed and ZipRecruiter

Sourced, recruited and interviewed candidates for clients in healthcare

Led and assisted the candidates through the onboarding process

Assisted with new hire training and implementing access

Maintained accountability for metrics

Managed client accounts

TRUE BLUE/PEOPLE SCOUT

Lead Recruiter 6/2014-10/2015

Virtual position working for the Avis Budget Group account. Recruited, sourced, and interviewed candidates as well as prepare them for their interviews.

Supported hiring needs for Avis Budget Group, managed over 100 open requirements in assigned regions daily, based on seasonal needs of client; accomplished filling an average of 100 positions per month.

Maintained accountability for the entire recruiting process as defined by the client.

Consulted with hiring manager and follows processes to achieve SLAs/metrics.

Effectively screened and counseled internal applicants and managed the internal applicant process.

Continuously closed qualified candidates and worked to drive offer acceptance.

Led the candidate through the hiring process to ensure a positive experience and coached each candidate appropriately at every stage of the process.

Maintained accountability for diversity and quality metrics.

Ensured process accuracy/compliance with legal and client regulations.

ADECCO EMPLOYMENT SERVICES 1/2010-6/2014

Direct-Hire Support Recruiter

Supported top producing direct-hire Recruiting Manager. Recruited, sourced, interviewed, and prepared candidates for a wide variety of direct-hire positions.

Selected to participate in divisional pilot program as the first direct-hire support recruiter

Assisted in generating over $280K in placements in the first full year

Consistently sourced difficult to find candidates resulting in increased placements

Hired as full-time Adecco colleague after a year based on results to date

Supported several hiring projects that involved 10 or more openings per client successful in filling between 75%-90% of all openings

Previous work

Cocktail Waitress - La Palapa

Retail Sales - Macys

Front Desk Reception - Dr. Kornblatt & Yang

Bank Teller - Republic Federal



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