Data Entry Call Center
Resume:
Gabriela Harvey
*******@*****.***
Montgomery Tx. 77316
I started translating from spanish to english when I was 18 year old assisting to the Bible study in Mexico. I moved to USA in 2000 and with time I became a reliable translator possessing excellent critical thinking skills and bilingual fluency. Polished in converting written materials, relaying concepts and ideas this allowed me to between languages and editing and proofreading text to reflect language. Meticulous and detailed professional with experience translating verbal and writing communication.
I am also the cofounder of an international nonprofit organization call Hope4them
(hope4themnow.org) This allow me to understand people from many different cultures and gain their trust.
I always gave the best of me in every job and always made long lasting relationships. SKILLS
- Relationship development
- Simultaneous translation
- Services determination
- Business operations knowledge
- Microsoft office
- Decision making
- Client service
- Attention to detail
- Creative problem solving
- Call center operations
- Translation and interpretation services
- Courteous with strong service mindset
- Clerical support
- Data entry
- Inbound and outbound calling
- Problem-solving abilities
- Multitasking and prioritization
- Spanish and English fluency
EXPERIENCE
COASTAL ADVANTAGE CONSTRUCTION (2016-current)
-Developed consistent procedures and process improvement initiatives company-wide, resulting in satisfactory completion of the claim.
-Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
-Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
-Give the costumer the peace of mind and build the necessary trust relation. SELF EMPLOYED SERVICES
INSURANCE ADJUSTER ASSISTANT (2014-20160
-Contacting Spanish speaking costumers.
-Gathered and documented evidence to support reports and court proceedings
-Investigated properties, classified damages and created estimates outlining repair costs.
-Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
ALLSTATE CORP
P&C INSURANCE AGENT (7/2014- 4/2015)
-Developed successful customer relationships and quickly resolved service requests to increase sales.
-Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
-Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners. SELF EMPLOYED SERVICES
INSURANCE TRANSLATOR (2012-Current)
-Worked with clients to establish translation requirements and scope.
-Translate from English to Spanish for life and health insurance agents. P&C insurance agents and insurance adjusters.
-Leveraged cultural background knowledge to understand idiomatic meanings of specific expressions.
-Developed understanding of specialized translation concepts by consulting subject matter experts. EDUCATION AND TRAINING
-KAPLAN Career Institute
Property and Casualty 05/2015
-Cleveland State Community College- Cleveland Tn.
GED 11/2004
-The Victoria College- Victoria Tx
Fall semester 2008 in Apply Science
-San Jacinto College District- Pasadena Tx.
Associate of Science 2009-2010 undergraduate
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