First Class Customer Support

A.M.RAJA NANTHINI

Mobile: +91-883*******

Email.Id:**********@*****.***

CAREER OBJECTIVE:-

To succeed in an environment of growth and excellence, which provides me job satisfaction and self development and help me achieve personal as well as organizational goals by applying my knowledge.

ACADEMIC CREDENTIALS:-

S.NO DEGREE NAME OF THE

INSTITUTION

YEAR OF

PASSING PERCENTAGE

1 MBA (HR) Madurai Kamaraj University

(Distance Education) 2016 70

(First class)

2

BE (ECE) Arignar Anna Institution Of

Science & technology,

Sriperumbudur, chennai-602105.

(Anna University)

2012

7.89 CGPA

(First class)

3 Hr.Sec Capron Hall Girl’s Hr.Sec.School.

Madurai-2.

2008 78.8

4 SSLC St.Joseph’s Girl’s.Hr.Sec.School,

Madurai-10.

2006 82.8

WORK EXPERIENCE: - Total Work Experience – 8 yrs

S.no Job Role Company Years of working Experience

1 Ecommerce store

maintenance

& Customer Support

Executive

iMusti India Pvt ltd,

(Blaze web services)

Madurai

Apr 2013 to Aug 2019 6 yrs

2 Freelance HR Assistant Ockenden Investments,

Singapore

Jan 2020 to Dec 2020 1 yr

3 Website tester and

Ecommerce store

manager

Digitalgrub India Pvt ltd,

Madurai

March 2021 to 2022 1.5 yrs

4 Purchase & Reports

handling

Saganna Industrial

Spares

Nov 2022 to July

2023

8 months

TECHNICAL and NON-TECHNICAL SKILLS:-

Working Knowledge in MS EXCEL and MS WORD.

HTML to Ebook conversion and formatting

Amazon / Flipkart / Ebay product listing and maintenance

Email marketing, Ad posting

Website testing and App testing

Competitive Exam coaching (quants and reasoning)

Task scheduling, follow up and maintenance of task related data

Report preparation and book keeping

Scheduled team meetings and assisted my Team leader through out the presentation.

Preparing the minutes of meeting report.

PERSONALITY TRAITS:

Worked with both Domestic and International clients

Quick Learner & Hard Worker (completed the tasks with 100% dedication)

Task Oriented (Always keen on my task and complete the given job within deadline)

Trustworthy person (I was allowed to handle my client's Credit card and other business details which they felt 100% secure and safe with me.)

I have handled a team of 10 members efficiently and also a good team player too WORK DETAILS:

Have handled customer queries efficiently

Have experience on sending promotional emails to users

Maintaining Inventory, pricing and order processing in Amazon and Ebay for iMusti products

Writing description and uploading data to iMusti website

Contacting publishers all over India and also US and procuring books from them

Report and data maintenance for iMusti website and sales in another portals

For Healofy app I translated the contents from English to Tamil.

Picking up the candidates with right skillset as per the requirements in the company. Coordinating the Interview process and guiding them till the orientation stage.

I love teaching so taking part time weekend classes of Quantitative aptitude and Reasoning classes for competitive exam aspirants in my locality.

In Digitalgrub, as a tester I used to check the work flow and user interface working features of website and apps.

HOBBIES & INTERESTS: -

Tailoring

Teaching

ACHIVEMENTS:-

Academic topper in both school & college.

No backlogs.

Won Best performer award from Blaze Web Services PERSONAL PROTOFOLIO:-

D.O.B & AGE : 27-04-1991 & 33

ADDRESS : 6/18, Ayothi koil street, Nethaji road, madurai SEX : FEMALE

NATIONALITY : INDIAN

DECLARATION:-

Here by I declare that the above-mentioned details are true & original to my knowledge. Yours Faithfully,

[A.M.RAJA NANTHINI]

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