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Supply Chain Customer Service

Location:
Mumbai, Maharashtra, India
Salary:
100000CAD
Posted:
February 05, 2024

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Resume:

ROHAN NAIK

Mumbai, India : +91-771-***-**** (: ad3dst@r.postjobfree.com

: https://www.linkedin.com/in/rohan-naik-53736524b/

CAREER SNAPSHOT

Certified Six Sigma Green Belt Professional with over 21 years of robust experience in diverse roles offering a unique blend of supply chain management, customer service, and accounting expertise

Proven success in overseeing all aspects of supply chain operations, from ground-level execution to high-level strategic planning

Demonstrated knowledge of recording and tracking financial transactions, liaising with audit firms, and managing tax planning and compliance

Adept at providing operational support to senior management and conducting initial client assessments to drive client satisfaction and retention

Articulate communicator effectively interacted with the customers, and cross functionals team to provide the ultimate solution for the business requirement

Leverage technology knowledge as well as policies, procedures, and processes to improve operations and building strong relationship with clients

Proactive team leader who provides support and sustain positive work environment to foster team performance and provides training/coaching to team members

CORE COMPETENCIES

Supply Chain Management Operational Support Material Research & Updating

Client Assessment & Analysis Document Analysis & Distribution Customer Service

Data Integrity & Verification Multi-Channel Communication Financial Transactions Tracking

Audit Firm Liaison Tax Planning & Compliance Project Management

Digital Marketing Retail Management Six Sigma Methodologies

WORK EXPERIENCE

Assistant Manager Commercial Lawrence And Mayo Jun 2007 Till Date

Oversee all aspects of the supply chain, managing operations from the ground level up to high-level strategic planning

Provide critical operational support to the Chief Operating Officer, helping facilitate daily operational functions to ensure smooth functioning of the department

Supervise the design of dynamic widgets and guiding the team from concept to production

Research and update all required materials necessary for the firm and its partners, ensuring everyone has access to the most accurate and current information

Design multi-threaded administrative web applications, contributing to the technological efficiency of the company

Conduct initial client assessments and analysis, initiating the research process to understand and cater to client needs effectively

Analyze departmental documents for appropriate distribution and filing, ensuring an organized and effective document management system

Cashier Gazibo Restaurants Chain Jul 2005 May 2007

Proficiently assisted customers within timefrace to address their inquiries, answer their questions, and manage requests over the telephone

Accountable for ensuring data integrity and accuracy, cross-check information as necessary to maintain a high level of precision

Handled customer requests through both telephone and email, adeptly responded to questions and inquiries, providing prompt and effective service

Account, Audit & Tax Executive A.H. Patil, Chartered Accountant Apr 2002 Apr 2005

Responsible for the proper recording and tracking of financial transactions, including maintenance of accurate records of accounts payable, accounts receivable, inventory, and various financial reports

Liaised with external audit firms, facilitated the provision of needed documentation and clarification on the financial records

Oversaw tax planning and compliance including preparation of tax returns, ensuring accuracy and timely submission, as per tax laws, and advise on tax strategies to minimize liabilities while remaining in compliance with tax regulations

SCHOLASTICS

Executive Master Program in Business Administration (Project Management) from Indira Institute of Business Management (IIBM), Delhi, India (2019)

Executive Master Program in Business Administration (Digital Marketing Professional) from Indira Institute of Business Management (IIBM), Delhi, India (2020)

Executive Master Program in Business Administration (Retail Management and Supply Chain Management) from Indira Institute of Business Management (IIBM), Delhi, India (2020)

Bachelor of Commerce from University of Mumbai, Mumbai India (2005)

TRAININGS

Six Sigma Green Belt Professional

Financial Accounting With Tally (Financial Accounting With Tally)

MS CIT(Maharashtra State Board of Technical Education Mumbai)

End of Résumé



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