Customer Service Administrative Assistant
Resume:
Tonya Davis
Greensboro, NC *****
***********@*****.***
Actively seeking long-term employment in a customer service position, where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event Coordinator
Hy-Vee, Inc. - Marion, IA
September 2023 to December 2023
Handle day to day administration of events, travel planning catering reservations, attendee participation. Setup of venues,contact various vendors and community organizations. Provide/schedule personal as needed.. Develop content for event with graphics dept. Resolve all issues that arise. Communicate with store directors daily.
Administrative Assistant
Mad City Windows & Baths - Cedar Rapids, IA
August 2022 to January 2023
• Performed administrative duties such as filing, faxing, scheduling and placing orders
• Assisted in answering Customers questions
• Maintained the reception area
• Greeted customers, directed phone calls, and set up appointments
• Managed day-to-day operations of Sales dept and installation dept Assistant Manager
Noodles & Company - Cedar Rapids, IA
January 2022 to July 2022
• Oversaw day to day restaurant operations
• Provided excellent customer service to all guests in a timely manner Assistant Manager
Jimmy John's - Cedar Rapids, IA
August 2021 to January 2022
Cash out drivers and close shifts. Slices meats and cheeses. Train employees Restaurant Manager
Shift4 Payments - Mooresville, NC
January 2020 to April 2020
• 24/7 customer support
• Caller ID integration
• Customer loyalty program
• Delivery management
• Employee management and labor reports
• Integrated online ordering (no need for a dedicated tablet for online orders)
• Integrated payment processing
• Item modifiers
• POS reports and analytics (customer reports and presets)
• Purchase order creation
• Real-time inventory management and raw goods tracking
• Remote access
Chef Assistant
Kokyu Restaurant - Durham, NC
July 2019 to January 2020
Back Of House (BOH)
• Consistently, safely and efficiently cut and chop foods
• Listen to and understand exact orders from the chefs
• Wash, weigh, and mix ingredients
• Ensures cooking equipment is clean and in working order
• Ensure food safety standards are being followed from food prep to table
• Helps maintain a clean kitchen, remove garbage, and stock supplies Lead Various Shifts in the Absence
Jimmy John - Pittsburgh, PA
July 2016 to July 2019
of the General Manager
• Lead all functions of the restaurant to ensure quality customer service and products are delivered
• Successful execution of fast and accurate customer orders
• Maintained a clean and organized shift
Customer Service Agent
IBEX Global solutions - Pittsburgh, PA
November 2010 to July 2015
• Inbound call representative that carefully listen to and understand customer issues
• Probe, isolate, and solve credit card account issue
• Setup customer balance transfers
• Explain and offer new product features and benefits
• Ensure customer satisfaction through effective call resolution Team Leader/Supervisor
Scott Medical Health Center
October 2007 to January 2009
• Smiles and greets customers in a friendly manner
• Setup appointments and follow-up appointments for customers with their respected doctor
• Verify eligibility of insurance
• Escort patients to the patient waiting rooms
• Maintain clean and professional lobby area
• Fill in as needed
Education
Associates Degree in Business Management
American Technical Institute - Pittsburgh, PA
1986
High school diploma or GED
Skills
• Computer skills (10+ years)
• Microsoft Office Word
• Basic Excel and Spreadsheet knowledge
• Experience managing others
• Works well in a team/with others
• Highly organized
• Polite and friendly attitude
• Cooking
• Food Preparation
• Kitchen Management Experience
• Food Safety
• POS
• Restaurant Experience
• Restaurant Management
• Microsoft Windows
• Remote Access Software
• English
• Time management
• Cashiering (8 years)
• Administrative experience
• Microsoft Office
• Assistant Manager Experience (5 years)
• Microsoft Windows Server
• Customer service (10+ years)
• Office experience
• Data entry
• Typing
• Phone etiquette
• Calendar management
• Sales
• B2B sales
• Microsoft Excel
• Marketing
• Recruiting
• Training & development
• Filing
• Baking
• Hotel experience
• Accounts payable
• Accounting
• Epic
• Production planning
Certifications and Licenses
Driver's License
ServSafe
Assessments
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Completed
May 2021
Responding to customer situations with sensitivity Full results: Completed
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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