Customer Service Care Manager
Resume:
Kathy L Porter
Cincinnati, Ohio 45216
**********@*****.***
Professional Summary
Dependable working professional who is seeking growth opportunities, with a proven ability to uphold employer’s policies and procedures.
Skills and Qualifications
Excellent written and verbal communication skills, including knowledge of American sign language
Ability to work independently or as part of a team
Proficient in all Office Suite products
Excellent customer service skills
WORK EXPERIENCE
Necco 2018-Present
Care Manager
Cincinnati, Ohio
Work with the independent living program that supports participants in reaching their goals
Identify resources needed for support
Facilitate and develop treatment plans
Meet or exceed all state licensure regulations
River City 2016-2018
Resident Supervisor
Cincinnati, Ohio
Respond to resident needs and conflicts in a preventable fashion
Conducts visual head counts, isolation checks, and facility shakedowns
Be aware of resident treatment/habilitation plans and needs
Supports, cooperates and works with other facility staff
St Lydia’s House 2016-Present
Board Member
Cincinnati, Ohio
Provide transportation when needed
Model pro social skills through social settings
Monitor residents through pro social activities
Assist the program directors with other onsite and offsite duties
EDUCATION
University of Cincinnati
Bachelor of Science, Criminal Justice
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