United States Postal Service

Candidate Overview

DOMINIQUE C HORTON

**** ****** *****

HIGH POINT, NC, 27265

USA

336-***-****

ad3drd@r.postjobfree.com

Position: 73045606 PERSONNEL PROCESSING ASSOCIATE (TEMP) Work Experience

United States Postal Service Personnel Processing Associate customer data when 09/19/2022 - Open

Greensboro, North Carolina

USA

Description: Handled everyday calls while servicing employees which includes research, going over standard procedures to confirm the correct information is presented, retrieve employee's data when needed, present relevant information to said employee and followed the prompts to assist them with their complaints and issues Use computers for various applicants, such as a database or word processing Set up and manage paper or electronic filing systems, record information, update paperwork, and maintain documents such as employees benefits

Perform general office duties such as typing, operating office machines, and sorting mail; establish work procedures or schedules and keep of the daily work

Place materials into storage receptacles, such as filing cabinets, boxes, bins, or drawers according to classification and identification information; sort and classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

Position Type Postal

Position Grade

United States Postal Service Mail Handler Assistant 07/02/2022 - 09/15/2022

Greensboro, North Carolina

USA

Processing Operations

Description: Received and sorted incoming mail and packages Inspect shipments for damage and prepared reports to the supervisor Prepared trucks for deliveries while being organized and efficient when loading vehicles Operate heavy equipment including forklifts and pallet jacks Observe equipment performance and accuracy

Position Type Postal

Position Grade

Environmental Health & Safety Office Administrative Assistant 10/17/2017 - 05/08/2020

Work Experience

Greensboro, North Carolina

USA

Administrative Support

Description: Greet incoming visitors to enable a positive guest experience Receive and transfer incoming calls; managed and distributed incoming mail to staff Completed required complaint forms

Assisted with making copies, sending fax, and scanning documents to improve Managed and distributed incoming mail to staff

Position Type Non Postal

Position Grade

Education

North Carolina Agricultural & Technical State University 08/16/2017 - 12/08/2021 Greensboro, North Carolina, USA Education Level: Bachelor's Degree Subject: Finance

Eastview High School 09/09/2013 - 06/03/2017

Apple Valley, Minnesota, USA Education Level: High School Graduate Subject:

Special Skills / Associations

Process FEHB paperwork to update an employee's benefits. Processing Change of Address using HCES/SAP in a timely manner. Answering and assisting employee's and external applicants' questions when they call and update their knowledge by answering their daily concern's.

Filing paperwork using a system to organize and make finding the paperwork simpler; place the documents in a secure place where it is easy to find and remember.

Maneuvering multiple systems when answering a customer's questions to find the correct information to provide to them or point them in a direction to someone that could assist them better within a specific timeframe. References

No data on references currently available

Attachments

Official College Transcript

Training

No data for Training is currently available

Summary of Accomplishments

Describe your qualifications for this vacancy by providing a brief description of your accomplishments that demonstrate that you possess the requirements stated on the job posting. These accomplishments may have occurred in various settings. First to complete my HERO Training on the job

Managed a call while a customer/employee is in distress while maintaining professionalism Able to improve the filing system and create a system to put specific documents in an area where it is easily accessible Developed a system and surpassed the number of calls to complete on a daily basis Applications

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